UNOde50 - Reviews and experiences

I returned another item months ago, got an email saying a credit was issued, but nothing hit my card. Multiple times — I mean, multiple times — and I had to get my bank involved. The company barely answers. Buy for the product, not the backup; if you're local, use a boutique.

I first saw these pieces at a neighbourhood market — a friend had one and kept raving, so I bought a few myself. I did run into trouble though. I bought one as a Father's Day gift and it broke about two weeks later. I emailed and waited. At first I was skeptical and honestly pretty annoyed. No reply for weeks. Then, after a nudge and a follow-up I did get a return label and they handled the repair. It wasn't smooth, but the product quality is great and that repair kinda convinced me they care. Still, I'd like faster replies. Overall I'm happy I gave them another chance and I recommend checking them out, just be ready to follow up.

I was honestly on the fence before buying this necklace — it was pricey and I'd had a rough experience with jewellery repairs before, so I kept putting it off. I needed something nice for our anniversary, though, so I took the plunge. A few months in the main gem popped out, which made me panic, and at first the customer emails felt like robots repeating the same questions (I even sent receipts twice). For a couple of weeks it was quiet and I was ready to write it off, but after nudging them one more time a real person picked it up and they replaced it without charging me. Slow and a bit messy, but relieved and thankful it worked out in the end.

the return portal kept dropping me and the chat kept showing “closed”, so I bounced around the site way too much. I finally messaged via WhatsApp after some digging and got a reply asking for my address. I sent it, then waited. After a few silent weeks I phoned the Columbus Ave store and talked to Tyler — he sounded legit, said he’d flag it with management and follow up. That follow-up actually arrived eventually: an email with a return label and a confirmation. I remember the little relief when the tracking updated — that was the moment I knew it would be sorted. Is it perfect? No. The whole thing was slower than it needed to be and felt like some steps were dropped, but in the end the return went through and that’s what mattered.

my husband had picked up a bunch of pieces for Valentine’s and I wasn’t loving a few, so I made the trip (about 65 km each way, yes I’m dramatic) to sort a return. At the counter it started a bit awkward — they didn’t have the usual gift cards and the manager was brusque at first. I’ll admit I felt stupidly tense for a minute, wondering if I should just drive back. But then, the thing that made me breathe out: she put my items and receipt aside like she said she would, went to check with someone, and actually called me a few days later with a clear plan. That call was the moment I knew I was satisfied. She explained how they’d issue the store credit properly and even arranged to give me a printed record, so I didn’t feel like I’d left my stuff in limbo. Small detail that surprised me — when I went back they handed me a tiny polishing cloth and a note saying thanks for being patient. Totally unexpected, and it made the whole awkward first impression feel less personal. Now I wear a couple of the pieces almost every day — a little ring that’s become my go-to. It’s the kind of thing you don’t expect from a return situation: a messy start, then someone who follows up and makes it right. Not flawless, there was a weird moment of attitude, but the follow-through mattered. I’d go back, I already do, because their designs are what I reach for on busy mornings, and getting that call fixed it. So yeah, not perfect, but left happy and back to wearing my favourites.