UNOde50 - Reviews and experiences

decent weight, the clasp feels solid, links don’t pinch and it sits comfortably all day. Looks better in person than online, and I’ve been wearing it a lot. My advice: order only if you can tolerate possible delays, and insist on tracking. Product pleased me, company communication did not.

pleased with the product itself — truly — and surprised and disappointed by the way the online side was handled. Mildly shady, frankly. My tip to others: take a quick screenshot before you hit buy, and double‑check the cart total. I might shop in that store again, maybe, because the piece is lovely, but I’ll be very careful online — and honestly, expect better from a brand with that level of craftsmanship.

the return portal kept dropping me and the chat kept showing “closed”, so I bounced around the site way too much. I finally messaged via WhatsApp after some digging and got a reply asking for my address. I sent it, then waited. After a few silent weeks I phoned the Columbus Ave store and talked to Tyler — he sounded legit, said he’d flag it with management and follow up. That follow-up actually arrived eventually: an email with a return label and a confirmation. I remember the little relief when the tracking updated — that was the moment I knew it would be sorted. Is it perfect? No. The whole thing was slower than it needed to be and felt like some steps were dropped, but in the end the return went through and that’s what mattered.

my husband had picked up a bunch of pieces for Valentine’s and I wasn’t loving a few, so I made the trip (about 65 km each way, yes I’m dramatic) to sort a return. At the counter it started a bit awkward — they didn’t have the usual gift cards and the manager was brusque at first. I’ll admit I felt stupidly tense for a minute, wondering if I should just drive back. But then, the thing that made me breathe out: she put my items and receipt aside like she said she would, went to check with someone, and actually called me a few days later with a clear plan. That call was the moment I knew I was satisfied. She explained how they’d issue the store credit properly and even arranged to give me a printed record, so I didn’t feel like I’d left my stuff in limbo. Small detail that surprised me — when I went back they handed me a tiny polishing cloth and a note saying thanks for being patient. Totally unexpected, and it made the whole awkward first impression feel less personal. Now I wear a couple of the pieces almost every day — a little ring that’s become my go-to. It’s the kind of thing you don’t expect from a return situation: a messy start, then someone who follows up and makes it right. Not flawless, there was a weird moment of attitude, but the follow-through mattered. I’d go back, I already do, because their designs are what I reach for on busy mornings, and getting that call fixed it. So yeah, not perfect, but left happy and back to wearing my favourites.