UAG - Reviews and experiences

I bought a tablet cover from this store, but it didn't fit nicely with my screen protector. When I wanted to return it, they told me to send it back the best way I could. But then they said they wouldn't take it back unless I showed them an email with the tracking info. It's been a frustrating process and the customer service wasn't very good or helpful. I won't be buying anything else from this store after this bad experience.

I ordered a phone case that never showed up, eh. I asked for a refund, but the customer service wasn't much help, ya know. I gave them the order number, but they said it was too late to track it down and wanted me to prove I never got the case. How am I supposed to do that, eh? After going back and forth, I found an email saying the delivery failed, but they still wouldn't give me my money back. They said the order had been archived. They offered me a coupon instead, but I wanted my cash back, not a discount on a future buy. It felt like they were dodging giving me a refund, even though they knew I never got the phone case.

I just got a new iPad Air case and it's honestly pretty disappointing. I ordered it online and it came all the way from Hong Kong, but surprisingly I didn't end up having to pay extra customs fees, which was nice. However, the case itself is just terrible. I've been trying to return it, but once I sent in some photos and got a case number (#611132), the support team stopped responding to me. They won't give me my money back or let me exchange it. My advice would be to avoid buying directly from them, or if you have to, make sure to purchase from a store with a more reasonable return policy.

The service from this company was a major letdown. They were all about promising quick delivery, but my phone case took forever to show up. And when it finally did, I realized that the tracking stopped once it hit customs, so I had no idea where it was. After weeks of waiting, my case was deemed lost, and I had to jump through hoops to get my money back. This whole ordeal has definitely made me think twice about using this company again.