Trinny London - Reviews and experiences

I just bought some makeup from this amazing store and it was awesome! The staff were super friendly and really knew their stuff when it came to finding the perfect products for my skin. And guess what? Trinny herself was there, helping out and even taking pictures with everyone! The store is in a great location and I really hope it sticks around for a long time.

I went to Bluewater with Anaya for a makeover, and she was so helpful and gave me a beautiful look for my wedding. The Match To Me online feature was spot on, and I ended up buying more products. Anaya even made a diagram on a card showing me how to use the products on my face!

So, I'm just loving this makeup I picked up from this store, you know? It's been my go-to since they first opened. The latest thing I grabbed was their Bounce Back moisturizer, but man, it just wouldn't come out of the bottle. Luckily, the staff there were really helpful and sent me a replacement in no time. I'm seriously thrilled with everything!

I bought some makeup and it came in an empty box! But hey, no need to stress because the customer service was fantastic. They sent me a new one really fast and even kept me posted on when it would arrive. I'm really impressed with both the products and the great customer service!

Oh my goodness, my eye makeup looked amazing until my eye liner broke after just a few times using it. But let me tell you, the customer service was absolutely fantastic! They didn't ask me any unnecessary questions and sent me a replacement within days. The new one hasn't broken yet, yay! Big shoutout to Lauren, you're the absolute best! Thanks a lot from Cardiff. xx

I just bought the miracle blue and BFF cream and let me tell you, I am totally obsessed with these products! I've been buying from this company for a while now and every time I am super impressed with the quality. But, this last time, they accidentally sent me the wrong stuff. I reached out to customer service right away and they fixed it up by sending me the right items in no time. I really appreciate their amazing products and top-notch customer service.

Trinny's skin care and makeup are just awesome. I've tested out a couple of products and they were all great. I really like that you can try out samples before buying the full-size version. Just had a little problem with the Be Your Best refill, but Beth in customer service totally rocked it. She gave top-notch service and fixed everything super quickly. Thanks a bunch, Beth!

The customer service at this store is amazing, eh. I bought a mascara recently that didn't work for me, but even though I was past the usual return time, they still gave me a credit note. The customer helpline responded quickly, and I was so impressed with the service. It's not every day you come across companies that care so much about their customers. I'd definitely suggest their products to anyone wanting good quality makeup. And can I just say, their online consultation service is super helpful, eh.

At first, I had a bit of a rough time dealing with a technical problem when buying something, but when I got in touch with customer service, they fixed the issue and made it all good. The stuff I bought was really good quality and I was pretty impressed with how everything turned out. All in all, I'm satisfied with how things went down.

I saw on social media that there was a pop up shop on the cool King's Road, so I thought I'd go take a look. Even though it was busy inside, I got helped right away and quickly found the Freddie Lip colour I wanted. The shop had a great vibe, and I even spotted a makeup artist there. It was really fun seeing all the ladies shopping and having a good time. 🤩

Can I just say, I had a little problem with my order and let me tell you, the customer service team was amazing. They fixed it really quickly and were so caring and understanding. I'm so pleased with how everything was resolved and I'll definitely keep coming back as a customer.

OMG y'all, I bought this makeup and the color was totally off for me. But when I contacted them, they got back to me super quick! They asked me a bunch of questions and helped me find the perfect shade. Huge shoutout to Lauren for being so amazing! I'm seriously impressed with the customer service I received.

Totally loving the BFF De-stress serum foundation, it seriously lasts all day. Had a little hiccup with a missing item, but got it sorted out super fast. Can't wait to try out my new bedtime routine with the cleanser - hoping it'll plump up my skin and give me that overnight sensation. Also grabbed some new makeup in the last couple of weeks. Dreaming of being as fabulous as Trinny when I grow up!

I recently bought the Line2Define product and was pretty happy with how it worked at first. But then, when I tried to sharpen the pencil, it just ended up breaking inside the sharpener. That was a bummer. So, I decided to get in touch with customer service through their website. To my surprise, the very next day, they had already reached out to let me know that a replacement was on the way. I have to say, I was really impressed with the top-notch customer service I got this time. Despite the little hiccup, I'm now super satisfied and thinking about getting another shade of the product. Besides Line2Define, I've got a bunch of other Trinny products like blush and eyeshadow. They all seem to last really well, especially the cream eyeshadows. As a 72-year-old lady who still likes to look fabulous, I really appreciate the quality and lasting power of Trinny's products. I also use their skincare items and think they've played a part in keeping my skin in good shape at my age.

I just bought the Be Your Best product from Trinny London but got a different item by mistake. When I reached out to customer service, Ian helped me out and sent me a replacement right away. I've been trying out Trinny London products for a while now, and I gotta say, I'm really impressed with how good the skincare and makeup stuff is.

After having a chat online and talking to a customer service guy named Ian, I gotta say, big props to the service I got from this company. Ian fixed my problem super fast and talked to me in a way I could understand. I'm seriously blown away by how awesome the service is from this brand.

I picked up some foundation and blush, and I'm really looking forward to testing them out! I'm not the best at makeup, so I needed some guidance while shopping online. The customer service rep was super friendly and helpful, and even gave me some tips for my next purchase. I can't wait to see how they look on me!

I just bought my second tube of the BFF destress cream, eh, and there was a problem with the dispenser - it was squirting at all the wrong angles. I contacted customer service for help, and they quickly gave me a tip to fix it. But when that didn't work, they sent me a new cream right away, and it arrived the next day. I'm really impressed with their helpful and polite customer service, eh, it was top-notch. The way they handled this issue was a lot better than another beauty brand I've dealt with. Big thanks to the company for their great products and service, eh.