Travis Mathew - Reviews and experiences

I just bought a pair of shorts from this store and man, they are really great quality. They're awesome for the gym but also look good for a night out. I was about to give them a perfect rating, but honestly, the price is a bit too high for me. And their return policy? It's a total nightmare. Feels like they don't want you to return anything. It's too bad because I would totally buy more if they made it simpler to return stuff. Business should be easy, not a hassle.

I've always been happy with the clothes from this brand, especially when buying from other stores. But, when I tried ordering from the UK website, it didn't go so well. I got two tees, but didn't hear about shipping for over a week. When I contacted customer service, they said they took my payment right away, even though the site said they only charge when they ship. The phone number they gave me led me to a different company, so it was hard to talk to the brand directly. They did call me back, but just said they canceled my order because I asked for it. They didn't explain why they took my money right away. Now I'm waiting for a refund and it's taking forever. The service was not great overall and it was confusing.

So, I ordered some shoes from a website in the EU, and it said they were UK size. However, when they arrived, I got US size 10 instead. When I called customer service to try and exchange them for a bigger size, they told me I had to pay for the return shipping myself to get a refund, and then I would have to make a new order for the right size. That just seems like a lot of unnecessary hassle to me, especially since the mistake was on their part. I'm disappointed that they don't seem to understand the difference between UK and US sizes, and now I've wasted money on shipping.