Technogym - Reviews and experiences

I got a string of excuses and the line that it was “cosmetic,” which didn’t sit right with me at all. I felt like I was being brushed off to save a few bucks, and I wasn’t thrilled about having to buy replacement parts that should’ve lasted longer. So I did what a lot of us do—I wrote to their support, then to social media when that didn’t get me anywhere fast. That seemed to wake people up. Credit where it’s due: the care team eventually reached out properly, apologised, and escalated my case to their parts division. They sent a work order and the replacement parts showed up. Delivery itself was fine once things were moving; quicker than I expected considering the back-and-forth. Emotionally it was a bit of a roller coaster—I was annoyed, then relieved, and a little bemused that social media had to be the nudge. Bottom line: they build nice equipment, I had a rough post-sale experience, but customer service ultimately stepped up and fixed it. I’d recommend the machines with a caveat: keep receipts, check the fine print, and don’t be shy to push if something seems off.