Technogym - Reviews and experiences

a manager actually listened, arranged a proper technician visit and agreed to sort the motor instead of charging me extra bits. The real moment I relaxed was when the refund showed up in my account and the tech stayed to test it properly — that was when I knew they weren’t going to fob me off. Still a bit annoyed about the hassle and the time lost, but relieved overall. Would have liked clearer upfront info on repairs, though. Human reaction: glad it ended well, and I can finally use it without worry.

I got a string of excuses and the line that it was “cosmetic,” which didn’t sit right with me at all. I felt like I was being brushed off to save a few bucks, and I wasn’t thrilled about having to buy replacement parts that should’ve lasted longer. So I did what a lot of us do—I wrote to their support, then to social media when that didn’t get me anywhere fast. That seemed to wake people up. Credit where it’s due: the care team eventually reached out properly, apologised, and escalated my case to their parts division. They sent a work order and the replacement parts showed up. Delivery itself was fine once things were moving; quicker than I expected considering the back-and-forth. Emotionally it was a bit of a roller coaster—I was annoyed, then relieved, and a little bemused that social media had to be the nudge. Bottom line: they build nice equipment, I had a rough post-sale experience, but customer service ultimately stepped up and fixed it. I’d recommend the machines with a caveat: keep receipts, check the fine print, and don’t be shy to push if something seems off.