Stepprs - Reviews and experiences

I hesitated to order since I've had messy deliveries before, but took a chance. At first I got my wife's pairs instead of my size 10-11, like four repeats, annoying. Customer service sorted it quickly though, so my doubts faded — relieved.

I ordered on Feb 7 and got a single email with a tracking number. It showed some tracking updates then suddenly nothing, later it said fulfilled but no delivery. I've messaged their support a few times and heard nothing back. Lost about $48 — annoying. Honestly wouldn't recommend ordering from their Facebook page until they sort out customer service, FYI.

I started using them two weeks after they arrived — first couple days they were stiff, but after another week I noticed less heel pain. Delivery was slower than I hoped and customer service helped, though communication could be clearer. I'm ordering another pair for my other shoes.

the exchange/refund thing with customer service was annoying, they sent a 40% offer and emails looped, but the insoles do the job.

they actually fit my steel-toe boots, which mattered — I need them for 10-hour shifts on concrete because my lower back flares up. Bought cheaper than the orthotics I'd been replacing every few months at the sport shop (paid three times as much). So far they've passed six months, which surprised me; not sure about that full year claim but they're holding up. Gave a pair to my brother.

Halfway through the day I noticed the weird little bubble zones under my arch actually make a difference. I've had plantar fasciitis for months and tried a bunch of insoles before, but these are the first that let me walk normally again — not perfect, some stiffness still in the morning, but noticeably better. The texture feels like tiny massage spots and they sit firm, not floppy, which I prefer. I even ordered two extra pairs so I can leave one in each pair of shoes. If you stand a lot, they're worth trying.