Sportsman's Guide - Reviews and experiences

I recently bought a swing set from Sportsman's Guide, eh, but when it arrived, one piece was missing, ya know. So, I gave customer service a call, and they quickly shipped out the missing part. I got it in just 2 days, and I was so pleased with both the swing set and the amazing customer service, eh.

I recently bought a Burris Scope from Sportsman's Guide and it turned out to be a bit of a bummer with their customer service. When my package showed up, I couldn't grab it because they messed up the whole signature thing. And instead of owning up to it, they tried to pin the blame on the manufacturer and the shipping company. And to top it all off, they told me they were sending the item back and I'd have to place a new order.

I just bought a bed frame from this company and had a problem with my order. When the package arrived, I saw that only half of the bed frame was in there, when I was supposed to get two boxes. I got in touch with customer service and they quickly sorted out the issue by sending me the missing package at no extra cost. The bed frame is really well-made and I'm happy with it. The customer service team really backed up their company and made sure everything was sorted for me. I definitely recommend this company for their top-notch customer service and great products.

I recently bought a $300 scope from this company, and let me tell ya, it was a total nightmare. First off, they went ahead and renewed my membership without asking me, so I ended up spending extra money that I didn't plan on. Then, to make things even worse, when I got the tracking info from FedEx, turns out the package was heading to my old address four hours away! I right away reached out to customer support to try and fix the address or cancel the order. But let me tell you, they weren't helpful or friendly at all. Even though the item hadn't even left the warehouse and FedEx confirmed they hadn't picked up the package, customer support kept insisting it was going to my old address. When I asked to speak with a supervisor to sort things out, they were even more unhelpful and didn't take me seriously. The supervisor basically told me I was out of luck and that if the package got stolen, I'd have to pay for it. I even suggested calling FedEx together to figure it out, but the supervisor wouldn't hear of it. The lack of care and concern for my situation was unreal, and let me tell you, I won't be dealing with this company again, that's for sure.

I've been shopping at SG for a good few years now, always going to their website for all my hunting gear needs. They've got a great selection, and I always manage to find exactly what I'm looking for. What really stands out about them is their top-notch customer service. Every time I've had an issue with something I've bought, they've quickly sent me a shipping label to return it. Unlike some other online stores, they don't stick to a strict 30-day return policy, which is a real pain. Even when I've left negative reviews for products I wasn't happy with, they've still made sure the return process was easy. It just goes to show how much they care about their customers and making sure we're happy.

I just got the Wine Country Hunters Gourmet Choice Gift Basket from Sportsman's Guide, but it was not what I expected at all. Even though there was a "100% satisfaction guarantee" card in the package, Wine Country initially said they didn't work with Sportsman's Guide. They only helped me out after I showed proof of purchase. But then they passed the problem back to Sportsman's Guide because the purchase wasn't directly from them. So, I left a truthful review on the Sportsman's Guide website, giving it 1 star and added pictures of the sad basket I got. I also reached out to Sportsman's Guide to let them know about the bad experience with Wine Country. It's disappointing to be treated this way, especially since I've been a loyal customer for 10 years. Because of this, I've decided to stop buying from Sportsman's Guide in the future.

I'm pretty upset about this, but I got charged for two memberships that I definitely didn't buy from them. The first charge was back in 2022 for $49, and then just last month, they hit me with another one for $59. I never signed up for any memberships at all, but somehow they still went ahead and charged me without asking. It's not cool for a company to do shady stuff like that.