Smash + TESS - Reviews and experiences
Jan 2024-Mar 2024
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Reviews (2)
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Unopened orders returned
Unopened orders returned
Returns & RefundsSo, I ordered a few things but couldn't pick them up from the post office. I had to send them back untouched. I paid for the return shipping like they asked, but now they're not giving me a refund like they promised. Really? I get policies and all that, but c'mon, stick to your word!
$100 romper with faulty zipper
$100 romper with faulty zipper
ProductI just bought this $100 romper from the store, eh, and wouldn't you know it, the zipper was busted! So I contacted their customer service to try and get a replacement, but after two weeks of going back and forth through emails, they just stopped replying. I was left with a faulty romper and no solution in sight. It's a real bummer how they dropped the ball on this, especially since that romper wasn't cheap, you know?
About Smash + TESS
Smash + Tess is a Canadian fashion company, known primarily for its comfortable and stylish loungewear for women. Established by a mother-daughter-best friend trio—Teresa, Ashley, and Mercedes in Vancouver, Canada—the brand has gained popularity for its Rompers, a signature piece that embodies the ethos of combining style with comfort. Smash + Tess aims to promote body positivity and inclusivity by offering a wide range of sizes and advocating for a real representation of women in their marketing. The company's commitment to sustainability is evident in its choice of materials and manufacturing practices, further solidifying its position as a beloved and responsible brand within the Canadian fashion scene.
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Last update: November 29, 2024
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