Salomon - Reviews and experiences

Hey there,

I wanted to chat with you about the Stance 90 2023 model skis I bought from your store recently. After only 6 days of hitting the slopes, the top sheet of the ski started peeling off without me even having any accidents. I looked into it online and found out that this is a common issue with this model due to a manufacturing defect. So, I reached out to customer service to see about a warranty claim, but they weren't very helpful. Salomon claimed that the damage was accidental, even though there was no proof of that. I'm really disappointed in the lack of care and support from Salomon. This whole situation has left a bad taste in my mouth, and I won't be buying any more Salomon products in the future.

I recently bought the Salomon Outrise hiking shoe, but it ended up being a letdown. I knew there were some concerns about durability, but I still wanted to give them a shot. Sadly, during my first walk, I accidentally snagged the shoe on a rock while stepping over it. To my surprise, the mesh tore open, creating a hole right through the top of the shoe. It happened with very little force, not like I was sprinting or stepping on a super sharp rock.

I contacted Salomon's customer service to address this quality issue and see if they could do something about it, like fixing it or sending a replacement. Unfortunately, they didn't want to do anything and didn't offer a solution. I usually don't complain about stuff like this, but the lack of help in this situation was really disappointing. I won't be buying anything else from this brand and I suggest others look into different options for hiking shoes that are higher quality and better value.

I recently bought this sporty pack called the Adv Skin 12. After using it only three times, I noticed that the stitching on the shoulder was starting to come undone. So, I got in touch with customer service, sent them all the photos and info they needed, and waited for a response. Sadly, they wrote back a few days later saying that their warranty team decided not to do anything more since the issue wasn't affecting the use of the bag at the moment. Instead of fixing the problem, they offered me a measly 10% discount on my next purchase as a supposed "gesture of goodwill." It's worrying that the stitching is already unraveling after just three uses, and it'll only get worse if not fixed. As a responsible Green Runner, I would've been happy to repair the bag myself if they had given me the chance. But, Salomon wouldn't give me any real help and even went as far as to limit my communication with them about this issue in the future. I think it's really disappointing how unprofessional they were and how little they cared about making customers happy. I had a good experience with their Adv Skin 5 pack before, which is why I upgraded to the Adv Skin 12. But after this happening, I won't be buying anything else from them.