Roxy - Reviews and experiences

So, I bought some swimwear from this company. But dang it, my package went MIA. It took like six long weeks of emailing them over and over with no response before I finally got an email confirming that my package was lost. They said they'd refund me, but man, the customer service after the sale was a real letdown. It shouldn't have taken that long to sort out. Their swimwear is nice and all, but next time I'll shop somewhere that only charges me once my package actually arrives, not before.

I can't believe the terrible customer service I had with this company. I ordered online, paid for it, and never got my delivery. When I tried to reach out, there was no phone number, just a form on their website. I filled out multiple forms but only got vague responses about my issue being "investigated," with no real solution. It's awful how they treat customers. I definitely don't recommend using this company.

I just wanted to share that I had a really frustrating experience with this store. I made a purchase a few weeks ago and I still haven't received it. I've been trying to get in touch with customer service, but the website keeps crashing whenever I try. It's so frustrating not knowing what's going on with my order. I was really looking forward to getting my purchase, but now I'm not sure if I ever will. I wouldn't recommend shopping on this site if you want to actually get what you ordered.

I recently bought a custom item from this company. It turned out the sender messed up the info, so my item got stuck in customs. I tried reaching out to the delivery company and the seller, but got no response to my emails. Overall, my experience with this company has been a letdown and irritating. I'd recommend avoiding them if you don't want to risk losing your cash.