REXING - Reviews and experiences

Unfortunately, the trail camera I bought from this company was dead when I got it. So, I reached out to customer service and asked for a replacement and a refund for the first order. But then the replacement order got messed up too. The shipping department sent it to the wrong address. They told me to file a claim with the shipping company, but the folks at Rexing didn't give much help. They were slow to respond and gave me wrong info. I've tried a bunch of times to sort things out, but haven't gotten my money back or a new camera. It's been really frustrating. It's like the customer service team doesn't really care.

I recently bought a dashcam and sadly, it stopped working out of nowhere. I had to contact customer support for help. It took them two whole days to get back to me, which was super frustrating. They say they only do customer support through email even though the pandemic in China is over. Their phone number didn't work when I tried calling and the live chat just redirected me to email them. I sent lots of emails, but still haven't gotten a returns label or any solution. I had already registered the warranty but they kept asking for invoices, order numbers, and serial numbers that I already provided. It was a back-and-forth, asking for the same info I already gave them, causing lots of delays and stress. I had to ask for a refund from Amazon in the end since the company wasn't helping at all. Other dashcam brands like Viofo and Vantrue have been way better in terms of quick responses and good communication. The camera might have been decent, but the terrible customer support ruined the whole experience.