Retrofete - Reviews and experiences

I only had 14 days to return the Christmas skirt my husband ordered ahead of time, but it didn't fit. When I asked for help, they showed no sympathy. I lost over $500 and it ruined our Christmas. Definitely not shopping here again. 0 stars.

I had a bad experience with this company, eh. I returned my first order but didn't get a refund, so I used my credit to buy another dress. But, hoser, the dress didn't show up on time, was crappy quality, and didn't fit properly. This company is charging way too much for their clothes and their customer service sucks, they don't try to fix things or take responsibility. I'm not gonna shop here again, eh.

Oh my gosh, I can't even believe how awful this company is! I ordered a dress and it was so big and the sewing was just awful. I sent it back right away, but then they tried to scam me by sending fake pictures of a messed up tag and a broken hook that weren't even from my return. Like, seriously, who does that?! I had to go as far as sending them pictures of my bruised face from a facial treatment to prove that I wasn't out partying in the dress. So sketchy!

I recently bought a pair of really big pants from this company, and I was super let down by how bad they were. The pants didn't look the same as the pictures online, and they just didn't fit right at all. And to make things worse, the customer service was so terrible, especially for a fancy designer brand. I told them about my ACL situation and how I had surgery over Christmas, but they didn't care and wouldn't let me return the pants because it had been more than 14 days since I bought them. No kindness or understanding, even though most places extend their return policy for Christmas stuff. I just wanted a credit to use in the store, but the person on the phone didn't offer any solutions. It was such a disappointing experience, I'm stuck with pants I can't even wear and don't know what to do with them.

The customer service at this store really sucks, to be honest. It takes forever for them to get back to you, and when they finally do, the thing I wanted to exchange is long gone. Plus, the size chart they have is way off, making it super hard to find the right fit. And returning stuff is a pain because you can't do it online easily, you have to wait forever for their slow customer service.