Raycon - Reviews and experiences

I had to return a headset I bought because it didn't fit right. It was super easy, from starting the return to getting my money back. The shipping was quick, and the customer service team was amazing. They explained everything clearly and made sure I knew what was happening. I liked that they kept me in the loop on when the refund went through. All in all, I was really happy with their customer service.

I bought these headphones for working out from a store in Canada. But after just 2 months, the power button crapped out on me. Luckily, the customer service folks were super nice and quick to send me a new pair for free. They did mess up and send the wrong ones at first, but they fixed it right away and covered the return shipping. I gotta say, I was really impressed with their service and I'll definitely be shopping there again.

I bought some earbuds here, but I got the old version instead of the new one I wanted. I sent them back through Royal Mail and paid for the shipping, but they just sent me the same old ones again. When I contacted customer service by email, all I got were automated replies that made it seem like they weren't really listening to my problem. It was so frustrating and disappointing. I suggest that people steer clear of this company and buy a higher quality product instead of getting swayed by influencers' endorsements.

I had a little problem with my earbuds not charging, so I contacted customer support. John helped me right away and let me know that my earbuds were still covered under warranty. I sent my old pair back and got a new set that arrived all charged up today. Everything went really smoothly and professionally. I'm really impressed with the great service from Raycon's Support team and happy they fixed my issue so quickly.