Quiksilver - Reviews and experiences

I returned something I bought online not too long ago, but turns out the package got lost during its trip across the border. It seems like the local postal service, Correos, passed it along to another company and then lost sight of it. Even though Correos said they delivered it, Quicksilver insists they didn't get it. And on top of that, the customer service folks at Quicksilver were no help at all. All they did was keep saying it wasn't their problem until they physically had the package in their hands.

I had a really frustrating experience with Quiksilver when I tried to return an item. I sent it back, but they said they never got it. The package was handed over to another company for an international shipment, which made tracking it impossible. Even though the postal service confirmed delivery to the other company, Quiksilver kept saying they never got it. Their customer service was not helpful at all, just giving me the same generic response that it wasn't their problem until they received the package. Finally, after two months, Quiksilver contacted me on their own, gave me a refund, and apologized for the trouble. It was definitely a bumpy ride, but I'm glad they sorted it out in the end.

I did what they said and sent everything back like they told me to. But now it's been a while and I haven't heard anything or gotten my money back. So I called up the post office, and turns out the address on the label was wrong.

I had a pretty rough time with the customer service from that store recently. I returned some stuff, but I haven't heard anything about my refund yet. I've tried emailing and calling them a bunch of times, but I can't seem to get through to anyone. It's been super annoying not knowing what's going on with my return and not getting the money back that I should. It's really not cool.

I'm really upset with the customer service at this store, eh. I had to wait over 2 months before they finally got back to me about reloading my gift card after I returned something. And when they did reply, it was short and not very helpful. They said I couldn't reload the gift card on my Quiksilver account. They basically took 30€ from me that I could have used however I wanted. It's just not right, eh. It's totally outrageous and not cool, eh.

The customer service is terrible. They never get back to you no matter how you try to contact them. And if you want to return something, they make you send it to another country and you have to pay for it yourself, which is totally unfair. It's a total rip off. I'm never shopping here again.