Pintoranch - Reviews and experiences

Strangest thing — I put the hat on to try it on and it felt… wrong. Small, stained and kind of beat up. I’d ordered online and even paid extra to get that “free unlimited returns” option, thinking, why not. Sent it back right away. Two weeks later the return tracking said delivered, but no replacement, no refund. I called almost every day, and at first I was sceptical they’d actually sort it — they told me there was no replacement and someone who handles refunds was out sick. So I opened a PayPal dispute (felt like the only move left). Seller then started ghosting emails and PayPal messages, and now they say they can't refund because of the dispute — which, come on, makes no sense. I’m glad I pushed and logged everything; at least dealing with PayPal felt empowering and I stopped feeling helpless. It just didn’t sit right on my head — awkward fit. Still out about $180 and I won’t be buying from them again, but lesson learned.

no refund showed up in a week or two, my emails and calls went unanswered, and I ended up opening a dispute with my credit card company. I honestly assumed it would drag on forever. Then I found a different phone number on the site and called — Asia Cox picked up and, wow, she listened, took it seriously and said she would fix it. True to her word she called back, walked me through what she could do, and got the ball rolling so that once the card issuer releases the dispute the refund will be issued. That was a pleasant surprise; one calm person cleared up what several silent emails couldn't. I hope Pinto Ranch gives Asia some recognition — bonus, promotion, whatever — she deserved it. My advice to others: hang on to records, and if you don't hear back try a different contact number. Overall I'm happy with the end result but annoyed at the lack of initial responses, so mix of feelings here — satisfied, relieved, and a bit frustrated.