Parts Express

Parts Express reviews

8 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
50%
Would buy here again
Ordering
7.2
Service
7.6
Pricing
8.0
Delivery
6.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Speaker kit purchase

10.0

"I really love the speaker kit I got from Parts Express, eh. The quality is amazing and the price is great, eh. The customer service was so good, th..."

Critical

Recent shipment experience

5.0

"Recently, I bought some stuff from Parts Express and I gotta say, the service there has been all over the place. Sometimes my packages go missing o..."

Most Voted

New electronics stuff

10.0

"I just bought some new electronics from that store and they had so much cool stuff to pick from. My package came really quickly and the service was..."

Reviews (8)

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Speaker kit purchase

M

8 reviews

10.0
Overall Rating
Would buy here again
Yes

I really love the speaker kit I got from Parts Express, eh. The quality is amazing and the price is great, eh. The customer service was so good, they helped me out with my purchase right away. Ordering was easy and quick, and my package arrived on time. I totally recommend Parts Express for anyone looking for audio or electronic stuff, eh.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Missing parts in my order

D

3 reviews

6.0
Overall Rating
Would buy here again
No

I ordered something from this company not too long ago, but when I got my package, some parts were missing. I spoke to the customer service folks, and they said they'd send the missing pieces ASAP. But, I had to bug them again because they forgot to actually send them out. It's been a bit of a pain, and now it's gonna be 3 weeks total before I get everything I ordered. It's frustrating to see them mess up like this, and it seems like they don't really care about making customers happy. I'd say it's best to shop somewhere else where they actually pay attention to detail and care about you as a customer.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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Assortment of hard-to-find components

B

11 reviews

10.0
Overall Rating
Would buy here again
Yes

I gotta say, I was super impressed with all the different parts you can find at Parts Express. It was a real struggle trying to track down these specific items online, but Parts Express had everything I was looking for at prices that were pretty fair. Even with all the issues caused by the pandemic, they still managed to get the parts all the way to Norway in no time. Because of them, I was able to fix up my wife's grandparents' stereo, and it sounds amazing now. Big shoutout to Parts Express for their awesome service and top-notch parts. Thanks a bunch!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Recent shipment experience

C

1 reviews

5.0
Overall Rating
Would buy here again
No

Recently, I bought some stuff from Parts Express and I gotta say, the service there has been all over the place. Sometimes my packages go missing or only part of them shows up, which is a hassle for me. And when they try to re-deliver the missing stuff, it's hit or miss – some things show up the next day, but others never come at all. Plus, there's been talk of delivery drivers signing off on stuff themselves without actually dropping off the package, which isn't cool.

Detailed Ratings

Order
4.0
Service
6.0
Price
6.0
Delivery
4.0

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Delayed Order

J

2 reviews

4.0
Overall Rating
Would buy here again
No

Don't even bother ordering directly from this company, eh? My order was like two months late and dealing with their customer service was a total nightmare, eh? They were so unhelpful and rude - I haven't heard from them in over a month, eh? Just save yourself the headache and order their products on Amazon instead.

Detailed Ratings

Order
4.0
Service
2.0
Price
8.0
Delivery
2.0

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Crossover purchase

P

8 reviews

4.5
Overall Rating
Would buy here again
No

So, I bought something at PE the other day and man, it was a real pain trying to pay with my credit card. Been shopping there for like 10 years, but this time around I had to use Paypal because my card just wouldn't work. But let me tell you, Paypal ended up costing me more than I expected and I ended up losing money because of it. Now, I'm feeling like PE is a pricey store to shop at and that's kind of a bummer considering how long I've been a loyal customer.

Detailed Ratings

Order
4.0
Service
6.0
Price
4.0
Delivery
4.0

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Recent purchase of electronic components

J

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently bought some electronic parts from Parts Express and I gotta say, I was really impressed. Their website had a ton of different products to choose from, so it was easy for me to find what I needed. Ordering was super simple and I didn't have any problems with my purchase. Everything came in perfect condition and the quality was top-notch. I spent a lot of time checking out all the different products and I was really happy with the selection. All in all, my experience with Parts Express was really good and I definitely suggest checking out their products.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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New electronics stuff

P

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I just bought some new electronics from that store and they had so much cool stuff to pick from. My package came really quickly and the service was great. You should definitely give them a look if you're in need of some new gadgets!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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About Parts Express

Parts Express is a prominent American retailer specializing in the distribution and sale of a wide array of audio and video components. The company was founded in 1986 and is based in Springboro, Ohio. It caters to a diverse clientele, including audio and video enthusiasts, home audio aficionados, and professional sound installers. Parts Express is known for its comprehensive inventory, which includes speaker components, connectors, electronic parts, cables, and many other related products. Over the years, the company has built a solid reputation for offering high-quality products at competitive prices, accompanied by exceptional customer service. Their commitment to serving the needs of both DIY hobbyists and professional integrators alike has established Parts Express as a key player in the audio and video components industry.

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Contact Information

🌐 www.parts-express.com

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Last update: November 29, 2024

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