Our Place - Reviews and experiences

I recently bought a bundle as a gift for my family, but there were some problems with the order that made me really frustrated. When the order arrived, I realized that one of the pans was actually a pre-order item, which wasn't clear when I bought it. This meant that the three pans were delivered separately by DPD, which not only wasted gas but also my time because I had to wait for two different deliveries on the same day, an hour apart. When I contacted customer service to talk about the problem, they didn't really care and kind of blamed me for not noticing that one of the items was a pre-order. This lack of responsibility and customer service was disappointing and left me feeling unhappy. I had high hopes for this purchase, but the whole experience didn't meet my expectations.