Ortorex - Reviews and experiences

Pure scam, never got my pillows and they refuse to refund. Criminals!

This is the most unprofessional e-commerce company I have ever purchased from.

They ignored my request from 9/26 for a return of the product I received for 2 months, contrary to the return policy posted on their website.

After I contacted the consumer advocate, they responded a few days later (I guess coincidentally), on 11/4, claiming that they do not regularly monitor their email, and offered me 2 options:

Return the product at my own expense or compensation for half the value of the product. I replied to them the next day that I wanted the second option. Despite my repeated reminders, they never responded, 15 days later.

I have never encountered such behavior from a company on the internet, which I consider their attitude intentional and malicious.

I had such a terrible experience with this company, eh. The stuff they sell is just cheap knock offs from China, and when I tried to return them, I had to send them all the way to Poland and pay for it myself, can you believe it? And get this, turns out their main office is in Latvia, not the UK like they claim on their site. It really seems fishy to me, like a total scam. I'd tell ya to steer clear and not buy anything from this place, for sure.