Oliveyoung - Reviews and experiences

compare the total at checkout, not just the item price. Olive Young could win me back by being more transparent or easing that surcharge. Until then I’ll mostly shop around.

I liked this shop for years, but after my last order I’ll think twice. I buy a few skincare staples from them for my morning routine and workday touch-ups, so it was easy and convenient — until the delivery hit me with extra fees. I ordered about £82 worth, then DHL demanded VAT at 20% plus another charge, adding around £24. DHL said Olive Young chose the option to collect duties from the customer and even reported the parcel as over £135 because they’d tacked on a £10 insurance fee that wasn’t on the site or my receipts. I rang both DHL and Olive Young. DHL confirmed their side; Olive Young basically said they can’t refund VAT, no control over charges. That felt off to me — plenty of stores include duties at checkout. So yes, grateful most past orders were smooth, really am, but this one left me annoyed and wary. I’ll probably avoid ordering until they sort out clearer pricing or prepay duties at checkout.