Oliveyoung - Reviews and experiences

I’m not thrilled. The big issue was surprise VAT/customs on delivery — and how the company handles it. They’ve become popular and are moving overseas fast, which could be great, but they don’t seem to have their international shipping sorted. At checkout there’s no realistic estimate of duties, then you get hit at the door and they shrug like "out of our hands." That’s not right. They tell you if a package is returned from Canada to Korea they can’t re-send or refund, so if you refuse or can’t pay you lose both money and product. I tried to get clarity, got vague answers, and ended up feeling like I paid for something I never actually received. On the plus side, the site and selection are decent, prices can be good, and some items are worth it — I won’t lie — but that won’t help if you never see the parcel. My advice: warn people about customs, give prepaid duty as an option, or at least show estimates. I still like some of their items, but I’ll be more careful next time. It’s a shame, because I was ready to be a fan.

ask for clarification first and maybe insist on a photo of the packed order. Kind of disappointing, but not the end of the world.