MotoinUSA - Reviews and experiences

Saw it via a friend's link, sceptical at first, but the site info was clear and helpful

I was packing for a weekend ride and counting on those new gloves to keep my hands from going numb — they were listed as shipping within five business days, so I figured no problem. Days went by, then weeks, and I never got a shipping update or a tracking number. I emailed support a couple of times and got nothing back. So I never actually tried the gloves; based on the photos and specs I expected decent padding and a good grip for wet roads, but that’s just expectation, not experience. In practice I had to dig out an old pair that’s thin and cramped and my hands were sore the whole trip, which is annoying and could’ve been avoided. I’m mainly frustrated by the silence and the not knowing — want a simple confirmation or a refund. I’m not dramatic about it, but it’s poor service and it affected my ride plans.

communication was messy and slow, and I had to chase them more than I should have, but the end result saved me the hassle of a dispute. Order #906273, for reference. I’m grateful it didn’t end up in small claims; that would’ve been a pain. So: annoying process, acceptable outcome — relieved more than impressed.

I had a really good experience with this company. The team communicated really well and my order was sent out pretty quickly. I would totally recommend this company to others. I've made a bunch of purchases from them already and I'm always happy with the service.

As a customer from another country, I gotta say, I was seriously impressed with the service I got from this online store. They kept me in the loop every step of the way when I was ordering, which I thought was awesome. One thing that really got me was that they had stuff for sale that I couldn't even find back home. That really made shopping with them worthwhile. I definitely suggest this seller to anyone who wants quality stuff and top-notch service.

I just bought a set of saddlebags from this company and I gotta say, I was really impressed. They kept me in the loop the whole time during the ordering process, which was awesome. The bags showed up fast and looked exactly like they did on the website. I'd totally suggest ordering from them without any doubts. And as a Canadian, I was pleasantly surprised by how quickly they arrived, making the whole thing even better. Plus, the prices were super competitive, giving me great bang for my buck.

I got myself a pair of motorcycle boots from this store not too long ago, and let me tell you, I am really happy with how good the quality is. These Daytona boots are comfy, tough, and provide great protection for when I'm out riding. But what caught me off guard was finding out about the extra custom charges of £120 on top of the £275 I paid. I really wish they had let me know about this from the start so I could have thought it over before going through with the purchase.