Missy Empire - Reviews and experiences

Hey, so I bought something from this online store and had a little issue when trying to get my money back. I returned my parcel with the returns slip inside, thinking I'd get a refund right away. Turns out, I actually had to ask for the refund through their TikTok shop, which wasn't very clear to me. I get that the customer service person was just doing what they were told, but I wish they had explained the refund process better. Lesson learned - gotta be careful when ordering from this store again.

Eleana from customer service is honestly the best, eh! I was stressing out after sending back my return and not hearing anything about it reaching the warehouse. So, I hopped on their live chat and in no time, Eleana got back to me and eased my worries by letting me know my refund was being processed. And wouldn't you know it, I got that confirmation email not long after. I also tried reaching out on Facebook messenger, but live chat was definitely the way to go. Seriously, if you're dealing with any issues, give the live chat a shot, eh!

I just bought a co-ord set from this online store and I gotta say, I was really impressed. The outfit looked exactly like the picture and the size was perfect. I ended up swapping it for a smaller size and the whole process was easy and straightforward. The delivery was really fast, it came in a nice package. I had no problems returning the original outfit. All in all, a really good shopping experience.

I’m pretty bummed about my recent purchase from this store. I ordered something in February, but when I got it, I didn’t like it at all. So, I sent it back right away. They got it back no problem, but then they made me chase them down for my refund because they hadn’t processed it. It took them forever to give me back my money, and when they finally did through PayPal, it wasn’t even the full amount. I had to show them proof that they shortchanged me, which I did super quick. But even after that, they pretty much said tough luck and told me to deal with it on my own.

I picked up some really nice dresses from this store and most of them fit just right, but some ended up being too big. Had to send them back, but it was a pretty simple process. Just used the return label that came with the dresses and shipped them off. Did end up losing a little money on the return, which was kinda disappointing, but at least got some cash back. The folks in customer service were super friendly when I reached out about the return label. They responded quickly and were so helpful! The dresses arrived really quickly after I placed my order and I felt so classy trying them on. Excited to show them off this summer!