Merchoid

Merchoid - Reviews and experiences

Average rating
8.6 /10
Based on 20 reviews
Dec 2023-May 2024
Star distribution
54x
413x
30
22x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

Damaged Christmas present

Service

Unfortunately, eh, my recent purchase from the company arrived damaged due to shipping issues, ya know. As a loyal customer who has always had positive experiences with Merchoid, I was truly disappointed to receive my package in such a state, especially during the holiday season, eh. One of the items I had ordered, a teapot, was broken upon arrival due to the box being damaged, eh. Despite this unfortunate incident, I reached out to Merchoid's customer service team via email and provided them with photos of the damaged item, eh. I was pleasantly surprised by their quick and professional response to my issue, ya know. The customer service team assisted me promptly and effectively, which I greatly appreciated, eh. Overall, despite the setback, I must commend Merchoid for their excellent customer service and handling of the situation, eh. I would encourage others to give them a try, as my prior experiences with the company have always been positive, ya know. Thank you, Merchoid, for your assistance and dedication to serving your customers well, eh.

Two items

Service

I just bought a couple of things from the online store and it was a great experience all around. The customer service through email was really good, they replied fast and were very helpful. The Loungefly clothing I got was top-notch, better than I expected. Plus, the international postal service they used for shipping was quick and efficient, I could track my items the whole time. The whole shopping experience was easy and fun, and I'm super happy with the service. I'll definitely be coming back as a customer in the future.

Jurassic Park merchandise

Service

Man, these guys are a disaster. I ordered some Jurassic Park stuff from them, but they really messed up. They didn't send my order when they were supposed to, and then they tried to blame the delay on some EU VAT issue. When I tried to sort it out through PayPal, they flat-out said no to sending my order at all. So, fast forward two months, I thought I'd give them another shot and placed the same order again. And what do you know? They canceled it with some lame excuse about a previous disagreement. It's like they don't even want my money! I've shopped online a lot, and I've never dealt with such incompetence before.

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About Merchoid

Merchoid is an online retailer that specializes in officially licensed merchandise and collectibles from a wide range of popular video game, movie, and comic book franchises. Founded in 2013, the company has made a name for itself by offering a diverse selection of high-quality, unique products that appeal to fans of various entertainment genres. Merchoid prides itself on its customer service and aims to provide a seamless shopping experience for enthusiasts looking to purchase apparel, accessories, and collectibles related to their favorite fandoms. The company operates globally, ensuring fans from around the world can access their extensive catalog of merchandise.

Contact Information

96 Reservoir Road

B23 6DL Birmingham

United States

📧 support@merchoid.com

🌐 merchoid.com

Last update: November 29, 2024

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