MelodySusie - Reviews and experiences

My e-file stopped working right, so I reached out to customer service. They were super helpful and quick to fix my problem. In just 3 days after contacting them about buying a new e-file, they sent a replacement (only charging for shipping). Amazing customer service!

I had a little problem with my order - a package of filters was missing. But I gotta say, the customer service team totally went above and beyond to help me out. They quickly found replacements, gave me tracking info, and sent the missing items in less than a day. Their speedy and proactive way of dealing with the issue really impressed me. I'm super happy with how they handled everything and I'll definitely be buying from them again.

So, I got this nail drill back in June 2023 and it was amazing! But then, it started acting up and cutting out randomly while I was using it. I contacted Customer Service and they were so quick to help! They sent me a new hand piece and made sure I received it in a week. And you know what? It worked perfectly! I also bought some drill bits from them and they are still going strong after a year. Much better than the ones from Amazon, honestly. I use those bits every day! And let me tell you, this drill is so quiet. My coworkers can't believe there's no buzzing sound. It's truly a game-changer!

This was my first time ordering from this company and I gotta say I was super impressed with the customer service I got. My package got snatched by my neighbors, but MelodySusie really stepped up and gave me a new one for free. I bought the nail lamp as a gift for my girlfriend, and the team's amazing generosity has me thinking about buying from them again in the future. All in all, I'm really happy with how everything turned out.

I bought a nail drill for myself not long ago and ended up having a small problem with the drill handle. So, I decided to shoot an email over to customer service for help. To my surprise, they got back to me on the same day! After a few back and forth emails, the support team managed to fix the issue to my liking. Gotta say, their customer service was top-notch. For anyone doing gel nails, a nail drill is a super convenient tool for getting rid of base, structure, nail polish, and topcoat. It's a must-have in your nail kit. And don't worry, if you run into any problems, the support team is there to help you out.

I just picked up this awesome nail drill and UV lamp and let me tell you, they are incredible! The UV lamp speeds up the drying process for my nails and the nail drill makes shaping them a breeze. I did run into a small problem with the converter for the UV lamp, but the customer service team was so kind and helped me get it sorted in no time. They were really helpful and made sure I had everything sorted out. I would totally suggest these products to anyone looking to do their nails at home!

I spent a ton of time checking out nail drills before I finally decided to buy one. After thinking it over, I went with this brand. Gotta tell you, the customer service I got was top-notch. As soon as I got my nail drill, I accidentally dropped and broke the handpiece. I contacted customer service for help, and they were super quick to reply and fix my problem. In just two weeks, they sent me a brand new handpiece. I'm really happy with the service I got and will definitely be coming back as a customer.

The customer service was top-notch! They were really good at keeping in touch and getting back to me fast. The products are pretty good quality, but I did notice that the nail polish was a bit too thick for my taste, and there were a couple of duplicates in my order.

The online customer service at this place is absolutely amazing, eh! I had a little mishap with my delivery, but the customer support team was right on it and sent out a replacement package right away. They even followed up to make sure I got it, and I couldn't be happier with the service. My new drill is top-notch, just fantastic!

So, I bought this rechargeable nail drill from this company on Black Friday. But when I got it, the hand piece was messed up - for some reason, the forward and reverse were the wrong way around. I reached out to customer service and showed them a video of the problem. They didn't waste any time and sent me a new one right away. It actually worked properly this time! I was pretty impressed with how fast they fixed the issue. The replacement works like a charm, and I'm happy with how everything turned out. Plus, the replacement arrived super quickly - even faster than some other stuff I ordered on Black Friday. All in all, I'm happy with the service and the product quality from this company.

After using my hand piece for a few months, it unexpectedly burned out on me. I was really frustrated about it, but when I got in touch with customer service, they were super helpful and quick. They wasted no time in sending me a replacement for free, just asked me to pay for the shipping. The whole thing went really smoothly and hassle-free, and I'm really thankful for their amazing customer service.

I had a problem with the drill I was using and I contacted customer service for help. They were really great, getting back to me fast and sending out a new hand piece within a week. They even offered to help more if I needed it.

I recently made my first purchase from this company, and I have to say, I was really impressed with how they treated me as a customer. The ordering process was a bit tough for me, but the team went out of their way to help me. They were super patient and quick to answer all my questions, even sending me detailed screenshots to help me out. To top it off, they offered faster shipping and a free product to make up for the trouble. I am really grateful for all the hard work and care they put into making sure I had a good shopping experience. I'll definitely be coming back to shop with them again in the future.

I just bought a nail drill charger from this company, but it wasn't working right. I contacted customer service for help, and they were really friendly and quick to respond. They walked me through getting a replacement and made sure I was taken care of right away. I was pleasantly surprised by how great the service was.

I had a problem with my cordless drill where the battery died on me. I got in touch with customer service and was actually impressed with how quickly they got back to me. They sent me a new battery right away, and I got it in less than a week. I'm super satisfied with the customer service I got from this company.

I recently got a nail drill from this company and it was amazing. The quality was top-notch and it made doing my own nails much easier. I also got a nail dust collector from them and it's fantastic. It not only works great but it looks stylish and sleek too. The best part of my experience with this company was their amazing customer service. When I ordered the white nail dust collector, they quickly told me it was out of stock. They gave me the choice to wait for the white one or get the pink one right away for a bit more money. I went with the pink one and I'm happy I did. The customer service team was super nice, fast to reply, and very helpful. I'll definitely keep buying from this company for their great products and awesome customer service.

I've been using my dust collector/drill for about 9 months now, and I have to say, I absolutely love it. After developing allergies to dust post-COVID, I needed to find a way to keep working without triggering my symptoms. I came across a recommendation for a brand that had a dust collector/drill on TikTok and decided to give it a try. I also purchased some bits for it, which have been a 100% yes for me as well. Unfortunately, my pen drill stopped working twice for some reason. However, both times the MelodySusie team was incredibly helpful and responsive. They quickly assisted me, and I received the replacement pen within about 2 days. I am very impressed with the level of customer service I received. Accidents happen, but what matters most is how a company handles them, and MelodySusie went above and beyond to rectify the situation promptly. I am extremely pleased with my overall experience, and I will definitely be recommending this brand to anyone in search of the items I purchased.

I just had to get a new handpiece for my scarlet MS drill because it was making this awful metallic sound when I used it at high speeds. I reached out to customer service and they checked out the video I sent right away. They sent me a replacement in no time. The new handpiece works like a charm and I'm really happy with the service I got. The customer service folks were super nice and quick to help, they went above and beyond. It made the whole thing easy and stress-free.