LOREX - Reviews and experiences

I've called customer support a bunch of times trying to connect my camera system to the network, but no one seems to have a clue about what to do. I even tried reaching out to them on Facebook, but got zero help. They promised to escalate my ticket, but I haven't heard a peep from anyone. It's super frustrating cause I can't even use the dang camera system I bought!

I just bought a wireless security camera system and had to talk to customer service for some tech help. The team there helped me out with an ID and password problem, and Alfred really stood out for his support. I've been using this product for a couple of years now, and everything has been good since I first got it set up. All in all, I'm happy with what I bought and the customer service I received from the company.

The person I talked to at customer service was so nice and patient. They knew I'm not great with tech stuff, so they explained everything in simple words. They fixed my issue and even made my security camera system better. I was super annoyed before, but now I'm happy with their help.

Short wait time, options were a bit confusing, tried troubleshooting, ended up deleting and reinstalling the app, spoke with a helpful customer service rep named Francine.

I just bought a surveillance camera system from this company and I gotta say, the customer service was awesome. The guy I talked to, I think his name was Alfred, helped me a ton with setting up the system and fixing any problems that came up. He really knew his stuff and was super professional. All in all, I'd definitely recommend this company for their top-notch customer service.

My security system's last port stopped working when I added two new cameras after a year. I was worried I'd need to buy a new system, but thank goodness the customer service lady came through and helped me out. So thankful for her assistance!

So, I bought a security camera system from LOREX and had a bad experience with their technical support. The folks I talked to didn't really know what they were doing and gave me the wrong info. In particular, this person named Trisea couldn't tell me if the NVR would work with cameras from other brands. It's pretty disappointing when you're trying to get help and end up feeling let down.

This camera system from Lorex was actually a gift and I was kind of struggling with it at first. But, ya know, I ended up talking to a rep and they were just awesome. So patient, so kind, and they really knew their stuff. And lemme tell ya, the cameras themselves are top-notch quality.

I just had this issue with my old NVR system and I spent forever scouring the internet for a fix. Finally, I gave in and reached out to support. The person I talked to was so nice and gave me a temporary password to reset everything. It was a real lifesaver because I thought I was going to have to buy a whole new system. Luckily, I got everything sorted and running again in no time, just 15 minutes. I was really impressed by how helpful the support was.

Eh, so as someone who's set up a bunch of IP security systems, I gotta say, this one gave me trouble. Even with my know-how, I had to reach out to tech support for some help. The guy I talked to really knew his stuff, eh. He stayed cool and focused, and gave me a bunch of ideas to get my phone and doorbell talking over WiFi. His tip to "forget" the 2.4 GHz network on my Android phone ended up being the key that made the installation go smoothly. Now everything's working like a charm, and I'm happy with both the product and the support. Eh, good stuff.

I've had the 4 camera system for over a year now. Setting it up was pretty straightforward, but the batteries are pretty much useless. Two of the batteries only last a day or two between charges, which is really annoying. When I contacted their customer support about the warranty, they just sent me back to the supplier. Unfortunately, the supplier didn't respond to my messages at all, so I couldn't get a solution to the battery problem.

Feeling let down by the lack of support, I decided to add Blink products to my system, and they've been much more reliable and efficient.

The Lorex Cirrus app that goes with the system is very basic and not very user-friendly. It seems outdated and it can be frustrating to navigate. However, I have to say the connection is consistent, and the push notifications to my phone are quick and effective.

Overall, I wouldn't recommend getting another system from this company because of the poor after-sales support.

I bought security cameras for my house about 4 years ago and got the extended warranty as well. Just recently, the DVR stopped working so I called customer service for help. Unfortunately, I was pretty disappointed with the support I received. The person I talked to didn't seem to understand or communicate well, which made it hard to fix the problem. Even though I followed their advice and spent more than 2 hours on the phone, I still couldn't get the help I needed to solve the issue. The lack of assistance and professionalism from the customer service team has really made me unhappy with my purchase and the whole customer experience.

I just bought a security camera system and had trouble trying to view the cameras on my phone. I called customer service for help and was happy with how quickly and efficiently they helped me out. The person who helped me was really nice and understanding, which was awesome because I'm not great with technology. In just 15 minutes, they fixed my issue and I could see my cameras on my phone with no more problems. I'm happy with the fast and helpful customer service I got.

The person who helped me out was really nice and super helpful, and I really liked their positive attitude. It made my life a whole lot easier because I was having a tough time getting my security cameras set up. They took the time to guide me through each step patiently, and I was finally able to get everything working smoothly. At 86 years old, having someone who was patient and understanding was a huge help for me. I appreciate the great customer service for seniors like me, thank you!