J&P Cycles

J&P Cycles - Reviews and experiences

Average rating
9.2 /10
Based on 30 reviews
Nov 2023-May 2024
Star distribution
59x
418x
33x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (30)

Exhaust system

Service

Why bother with all the extra stuff when J&P Cycles keeps it simple? Ordering my exhaust system was super easy - no extra steps to worry about. Plus, when I had questions, their customer service team was super helpful every step of the way until my part showed up.

Oil purchase, Address issue

Service

You all did a great job fixing my order after the mix-up with the shipping address caused by PayPal. I really appreciate how fast you responded and let me place a new order with the right address without any trouble. Now, about the oil, I'm hoping this new one will be better for my motorcycle than the synthetic oil I was using. Lately, I've been having trouble starting my bike because of issues with the decompression cam, and I think it might be connected to the old oil. Thanks for handling my concerns so quickly and well.

Part for 1988 motorcycle

Service

As a new rider, I had to buy a part for my 1988 motorcycle that used to belong to my grandpa. I went online and found the perfect part at J&P Cycles. Ordering was a breeze and the part showed up real quick. Now I can keep working on getting my motorcycle running smoothly again. Big thanks to J&P Cycles for the awesome service - I'll definitely be back for more parts in the future.

Order Delayed, Excellent Customer Service

Service

I had a little problem with my order, it got delayed because of an issue with the postal service, but J&P Cycles had amazing customer service. The USPS tracking info was all mixed up, which made it seem like J&P hadn't even sent out my package when it was really the post office's mistake. I got in touch with J&P through their chatbox, and Shanna B. and Susan F. were so helpful in sorting everything out. They were able to calm me down and reassure me that my order was already on its way. The Trustpilot review thing they mentioned in their messages wasn't great, so I'd suggest avoiding using it in the future.

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About J&P Cycles

J&P Cycles is a prominent American company that specializes in the retail of motorcycle parts and accessories. Founded in 1979 by John and Jill Parham in Anamosa, Iowa, the company started in a small storefront and has since grown into one of the largest and most well-known suppliers in the motorcycle industry. J&P Cycles offers a wide range of products for Harley-Davidson, Victory, and Indian motorcycles, among others, encompassing both OEM and aftermarket parts. The company is recognized for its extensive catalog, online retail presence, and customer service, including technical support for motorcycle maintenance and customization. J&P Cycles also actively participates in motorcycle rallies and events across the United States, further solidifying its presence and commitment to the motorcycle community.

Contact Information

4020 S 26th Street

19112 Philadelphia

United States

📧 customerservice@jpcycles.com

☎ 800-397-4844

🌐 jpcycles.com

Last update: November 29, 2024

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