Jenson

Jenson - Reviews and experiences

Average rating
9.4 /10
Based on 16 reviews
Oct 2023-Mar 2024
Star distribution
54x
411x
31x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (16)

Mountain biking gear

Returns & Refunds

Jenson is honestly the best company I've ever dealt with. Their sales and returns system is like a breath of fresh air compared to the frustrating rules of other companies. I can say for sure that they're killing it in both online and offline sales. Thanks a lot, Jenson!

Shorts too tight, return policy issue

Returns & Refunds

I really like all the different stuff you guys have at the store and I've been a loyal customer for a while now. But the other day, I bought a pair of shorts that were supposed to be my size and when I tried them on, they were way too tight and uncomfortable. So I thought no problem, I'll just return them. But then I found out that I'd have to pay for the return shipping, which kinda sucked. Most places give free returns or exchanges for stuff that doesn't fit right, so this policy seems a bit off. I'll probably do my shopping at other stores in the future that have a better return policy for customers.

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About Jenson

Jenson is a US-based company founded in 1994 with a focus on cycling accessories and gear. They have built a community of passionate cyclists who strive to live life to the fullest. Jenson offers a wide range of products including bikes, components, apparel, and accessories. They provide free shipping on orders over 70 dollars and have a 90-day return policy for most new and unused items. Customers praise their quality products and efficient service.

Contact Information

1615 Eastridge Ave.

92507 Riverside

United States

📧 help@jensonusa.com

☎ 888-880-3811

🌐 www.jensonusa.com

Last update: November 29, 2024

Website (Partner link)

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