Inogen - Reviews and experiences

The customer service at this company is great! They always respond quickly and are really helpful. Every time I have a question, they are there to help me out, which makes me feel like they care about me as a customer. I even recommended my family and friends to them because I know they will be taken care of just like I am.

I got amazing help with my order, from filling out the forms online to understanding the different product choices. The customer service, sales, and set up teams all collaborated smoothly to make sure everything was done right. Thanks to them, I can now travel stress-free knowing my oxygen requirements are taken care of.

After hunting for almost a year to find a portable oxygen concentrator for my elderly, 98-pound wife, we finally discovered what we needed. Fed up with the heavy 7.75-pound oxygen tanks that made it tough for her to get out of the house, we contacted different suppliers with no success. However, everything changed when we found a particular store and had a conversation with Mars. Mars took the time to answer all our questions thoroughly, giving us the info we needed to decide. We were worried about the weight and cost, but Mars was patient and understanding, even when we hit him with lots of questions. Because of his proactive and helpful approach, we chose to buy the portable oxygen concentrator with an extended battery. It was shipped quickly and arrived promptly, making my wife feel like a weight had been lifted off her shoulders - literally. Because of Mars and the store, my wife no longer feels stuck at home, and we appreciate the help and guidance we received.

I'm really happy with the customer service I got from this company. The staff here really care about making sure their customers have a good experience. I've been a customer for a while now, and every time I've dealt with them has been great. Whether I needed tubing, cannulas, or a new unit, they were always quick to help and make sure I was taken care of. People like Wendy and Tim are so knowledgeable and helpful, which makes buying from them easy. I appreciate their help and commitment to keeping customers happy. The products I've bought have improved my life so much, letting me go out and stay out longer than before. The big battery I got has been a game-changer, giving me the freedom and flexibility I need. In general, I'd definitely recommend this company to anyone looking for their products and services.

I bought two portable units - a one 04 and a Rove 6 - straight from the store. At first, everything went well and the products have been working great. But lately, I've been having problems with their customer service. It's like they've disappeared, because they're not answering calls, returning messages, or providing any help at all. This is worrying and it's definitely affecting how happy I am with the brand. I'd suggest checking out other places to buy from, maybe they'll have better customer support.

I'm really happy with the portable oxygen machine I bought. The person who assisted me knew their stuff and took the time to explain how the machine works. Now I don't have to drag around a big O2 tank because this portable one is the perfect size and lasts through all my daily stuff. It can be a bit heavy sometimes, but I can handle it. I'm glad that my insurance covered all the costs for the purchase, which makes it a great investment in my health and overall well-being.

So I finally made the decision to buy a portable oxygen machine after thinking about it for a while, and I gotta say, I have no regrets! The whole process was super easy, and my customer service rep was amazing - really helpful and knew their stuff, they helped me out every step of the way.