Inogen

Inogen reviews

21 reviews Verified company
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Overall Rating
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90%
Would buy here again
Ordering
9.2
Service
9.0
Pricing
8.0
Delivery
9.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Long-lasting batteries

9.0

"I love the batteries I got from here because they last so damn long! I use this thing that helps me breathe better, but sometimes I need extra oxyg..."

Most Voted

Portable oxygen machine purchase

10.0

"I'm really happy with the portable oxygen machine I bought. The person who assisted me knew their stuff and took the time to explain how the m..."

Reviews (21)

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Long-lasting batteries

N

2 reviews

9.0
Overall Rating
Would buy here again
Yes

I love the batteries I got from here because they last so damn long! I use this thing that helps me breathe better, but sometimes I need extra oxygen when I'm moving around a lot. With these long-lasting batteries, I can go shopping or wander around for hours without stressing about running low on oxygen. It's awesome, eh!

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Quick delivery and easy assembly

D

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Delivery was super fast and the package was well wrapped. Putting it together was a breeze and it works just like it's supposed to. However, I was a bit let down by how loud it is when in use, which restricts how much I can use it during performances at UNM Popejoy Hall. I'm okay with it though, and I'm open to finding ways to deal with the noise.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Portable oxygen concentrator

C

1 reviews

9.0
Overall Rating
Would buy here again
Yes

The customer service at this company is great! They always respond quickly and are really helpful. Every time I have a question, they are there to help me out, which makes me feel like they care about me as a customer. I even recommended my family and friends to them because I know they will be taken care of just like I am.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Portable oxygen concentrators

Z

11 reviews

9.5
Overall Rating
Would buy here again
Yes

I absolutely love my portable oxygen concentrators, eh! They make it so much easier for me to breathe no matter where I am. I've got one for when I'm on the go and another one just for flying. The flying one is a tad bit heavier, but it's totally worth it for the peace of mind it gives me when I travel. These things are just incredible, I tell ya!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Compact and lightweight oxygen concentrator

B

20 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought myself a little oxygen concentrator that I can easily bring along with me when I go out to do some grocery shopping. It's super lightweight and not too big, which is nice because I don't want anything too heavy to lug around. I went for the bigger battery option too, but so far I haven't really needed it since the small battery has been doing the job just fine. I gotta say, I'm pretty happy with my purchase overall. It's a whole lot more convenient than those other clunky options that weigh a ton.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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portable oxygen concentrator

J

4 reviews

8.5
Overall Rating
Would buy here again
Yes

The portable oxygen machine I bought was so easy to use, eh? They gave me really simple instructions, step by step and all that jazz. It was a breeze to hook up, perfect for when someone else needs to give it a go. And hey, you don't even have to change the filter system often, which is pretty sweet. But I did run into a bit of a snag trying to figure out how to order more tubes and connectors when I needed them, you know?

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
10.0

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Portable oxygen concentrator purchase

R

1 reviews

9.5
Overall Rating
Would buy here again
Yes

Buying a portable oxygen concentrator from your company was so easy and quick. The team knew their stuff and made it simple to get the prescription from my doctor. It only took a few minutes to order the unit and paying for it was a breeze. Getting this concentrator has made a huge difference for my mom. She can walk around without struggling for breath all the time. The unit is light, so she can take it wherever she wants. It works great, and my mom's life is so much better with it. I definitely suggest getting a portable oxygen concentrator from your company.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Quick and efficient purchase process

S
9.5
Overall Rating
Would buy here again
Yes

Ever since I first asked about the product until the day it arrived, the salesperson kept in touch with me to make sure everything went smoothly. I really liked the follow-up calls and how they paid attention to all the details. When the product finally arrived, a really helpful person at the front desk helped me set it up, giving me more confidence to start using it right away.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Portable oxygen concentrator for night use

H

22 reviews

7.5
Overall Rating
Would buy here again
Yes

I'm having a tough time figuring out how to lug around this portable oxygen concentrator with my bursitis acting up in my shoulders. But I have to say, I'm pretty happy with how it's made a difference in using my bipap machine at night. I can keep the home concentrator hooked up to the bipap and just switch to the portable one for those late-night hours when I'm awake. It's really been a game-changer in making my bedtime routine smoother and less of a hassle.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

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Battery purchase feedback

L

2 reviews

6.0
Overall Rating
Would buy here again
No

The battery I bought doesn't last long enough for me. I need it for things like going to church or to the doctor. I want to get another one, but it's too expensive -- it's almost $500! It would be great if there were cheaper options out there. Thanks for taking my feedback into account.

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
6.0

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INOGEN Travel Oxygen Concentrator

P

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I got amazing help with my order, from filling out the forms online to understanding the different product choices. The customer service, sales, and set up teams all collaborated smoothly to make sure everything was done right. Thanks to them, I can now travel stress-free knowing my oxygen requirements are taken care of.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Portable oxygen concentrator purchase

A

7 reviews

10.0
Overall Rating
Would buy here again
Yes

After hunting for almost a year to find a portable oxygen concentrator for my elderly, 98-pound wife, we finally discovered what we needed. Fed up with the heavy 7.75-pound oxygen tanks that made it tough for her to get out of the house, we contacted different suppliers with no success. However, everything changed when we found a particular store and had a conversation with Mars. Mars took the time to answer all our questions thoroughly, giving us the info we needed to decide. We were worried about the weight and cost, but Mars was patient and understanding, even when we hit him with lots of questions. Because of his proactive and helpful approach, we chose to buy the portable oxygen concentrator with an extended battery. It was shipped quickly and arrived promptly, making my wife feel like a weight had been lifted off her shoulders - literally. Because of Mars and the store, my wife no longer feels stuck at home, and we appreciate the help and guidance we received.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Portable oxygen device and home oxygen device

H

27 reviews

9.5
Overall Rating
Would buy here again
Yes

I totally love travelling and being outdoors, you know? But when I found out I have a breathing issue, and had to stay home with this big ol' oxygen machine, I felt like all the fun was taken away from me. But then I discovered these portable oxygen gadgets and did some digging. I ended up getting a super lightweight portable one and a home oxygen machine from this company. Let me tell ya, they have totally changed the game for me! Now I can keep on exploring, snapping pics of nature, and checking out flowers and butterflies all while still getting the oxygen I require.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Accessories for a portable oxygen concentrator

A

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I'm really happy with the customer service I got from this company. The staff here really care about making sure their customers have a good experience. I've been a customer for a while now, and every time I've dealt with them has been great. Whether I needed tubing, cannulas, or a new unit, they were always quick to help and make sure I was taken care of. People like Wendy and Tim are so knowledgeable and helpful, which makes buying from them easy. I appreciate their help and commitment to keeping customers happy. The products I've bought have improved my life so much, letting me go out and stay out longer than before. The big battery I got has been a game-changer, giving me the freedom and flexibility I need. In general, I'd definitely recommend this company to anyone looking for their products and services.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Got a machine but had a shipping mix-up

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

So, I ordered this machine online, and there was a bit of a mix-up with the shipping. But, the customer service folks were really great and sorted it all out for me. The machine itself is amazing, and I absolutely love it. At first, I was supposed to get a backpack with it, but they accidentally sent a charger instead. The customer service team was kind enough to exchange it for me, which was really awesome.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Two portable units

V

18 reviews

6.5
Overall Rating
Would buy here again
Yes

I bought two portable units - a one 04 and a Rove 6 - straight from the store. At first, everything went well and the products have been working great. But lately, I've been having problems with their customer service. It's like they've disappeared, because they're not answering calls, returning messages, or providing any help at all. This is worrying and it's definitely affecting how happy I am with the brand. I'd suggest checking out other places to buy from, maybe they'll have better customer support.

Detailed Ratings

Order
8.0
Service
4.0
Price
8.0
Delivery
6.0

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Oxygen equipment

L

10 reviews

8.0
Overall Rating
Would buy here again
Yes

I really appreciated how fast they got the job done. But, y'know, the first thing they sent me was a dud, so that caused some headaches when I had to send it back. After a bit of a bumpy ride, though, they got everything sorted out and sent me a replacement right away. The folks I dealt with were super helpful, and now that I've got the new gear up and running, I'm happy as a clam.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Portable oxygen machine purchase

A

6 reviews

10.0
Overall Rating
Would buy here again
Yes

I'm really happy with the portable oxygen machine I bought. The person who assisted me knew their stuff and took the time to explain how the machine works. Now I don't have to drag around a big O2 tank because this portable one is the perfect size and lasts through all my daily stuff. It can be a bit heavy sometimes, but I can handle it. I'm glad that my insurance covered all the costs for the purchase, which makes it a great investment in my health and overall well-being.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Portable oxygen machine

E

11 reviews

9.5
Overall Rating
Would buy here again
Yes

So I finally made the decision to buy a portable oxygen machine after thinking about it for a while, and I gotta say, I have no regrets! The whole process was super easy, and my customer service rep was amazing - really helpful and knew their stuff, they helped me out every step of the way.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Lightweight portable oxygen machine

B

1 reviews

6.0
Overall Rating
Would buy here again
No

The design of this device is so light, which is great compared to other oxygen machines I've used before. But man, the noise levels are crazy high! It's just way too disruptive in quiet places like church or the movie theatre. I was really let down by how loud it is, I was hoping for something quieter.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
4.0

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About Inogen

Inogen, Inc. is a medical technology company that specializes in the design, development, and manufacture of portable oxygen concentrators (POCs) used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions such as chronic obstructive pulmonary disease (COPD). Founded in 2001, Inogen aims to increase the freedom and independence of oxygen therapy patients through its innovative, compact, and lighter portable oxygen solutions as opposed to traditional oxygen tanks and stationary concentrators. The company's products are designed to empower users by promoting mobility and making oxygen therapy more manageable and convenient in daily life. Inogen is headquartered in Goleta, California, and its products are available globally, serving the needs of patients and healthcare providers around the world.

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Last update: November 29, 2024

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