iKamper - Reviews and experiences

When you invest in a fancy tent, you expect top-notch customer service if you have any issues or questions. But man, this company is dropping the ball big time - no customer service phone number, and when you finally get a response, it takes forever. And even when you do hear back, it's like they're speaking in riddles and not actually solving anything. It's a joke, especially when you've forked out so much cash for their product. I reached out about needing an Allen wrench, which is a must-have for setting up and taking down the tent. But every time I tried to talk to someone, they just brushed me off, saying the tool wasn't available and I'd have to wait who knows how long to get it. It's so frustrating that they're not taking this seriously and actually helping out. I wouldn't recommend buying anything from this company, they clearly don't care about giving good customer support.