Humble Bundle - Reviews and experiences

So, I preordered this game almost 6 months ago to get that sweet 20% off. But when the early access time rolled around, my key was nowhere to be found! I waited and waited, but still nothing. Other sites had their keys already, and that really got me frustrated. I reached out to support, but they said, "Sorry, we're closed on weekends!" and I heard they take forever to respond. Not cool, man. Finally, I got my key really late, like almost a whole day late. I was not impressed.

I bought a key not long ago and it's been more than a week now with no updates on when I'll get it. The website just says "temporarily out of stock" and when I reached out to customer service, they told me to wait because the keys in the store and the keys in bundles come from different supplies. They couldn't even give me the key they do have available. This whole situation has been really frustrating and now I've decided I won't be buying from them again in the future.