Helzberg Diamonds - Reviews and experiences

I got this awesome shiny necklace and I was really excited to wear it, but when I checked the weight, it was way lighter than it should have been! Definitely need to be careful when buying stuff from that store, you could end up getting cheated #notcool

My time at Helzberg has been a bit up and down over the years. It really depends on who helps you out. Thankfully, I've got two go-to people at my local store who always provide top-notch service. One of them helped my husband choose my engagement ring, and now I always turn to her for cleanings or any other jewelry stuff. She knows her stuff and pays attention, which makes every visit a good one. On the flip side, there have been times when I left the store feeling let down and swearing I wouldn't come back for a while.

I've also had some problems with their custom jewelry service. The choices were limited, and it wasn't as personalized as they claimed. It took a few tries to get my grandmother's stones into a wedding band that would fit around my mother-in-law's marquise ring. And I had to go back for fixes because the ring kept bending and diamonds kept falling out. Dealing with these issues was frustrating, but the staff did try to make it right.

In short, I'd say find the right person at the store who meets your needs. Once you do that, your time at Helzberg will be much better.