Helzberg Diamonds Reviews
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Bought a shiny necklace
I got this awesome shiny necklace and I was really excited to wear it, but when I checked the weight, it was way lighter than it should have been! Definitely need to be careful when buying stuff from that store, you could end up getting cheated #notcool
Jewelry return experience
Today, I just had the worst customer service ever at this jewelry store. I work for a company that's all about top-notch customer service, so I get how important it is to treat customers right. But this guy, Jonathan S., at the Garden State Plaza Mall in Paramus NJ, had the nerve to talk about me to other staff members right in front of my face. He said some really mean stuff and handled my return in the worst way possible. I felt so small and disrespected the whole time. It was obvious that he couldn't care less about giving good service and just wanted to make me feel like a bother. The way Jonathan acted was completely out of line and just plain wrong. I'm shocked and so upset about how he treated me, and I'll never go back to that store again.
Recent engagement ring resizing
My time at Helzberg has been a bit up and down over the years. It really depends on who helps you out. Thankfully, I've got two go-to people at my local store who always provide top-notch service. One of them helped my husband choose my engagement ring, and now I always turn to her for cleanings or any other jewelry stuff. She knows her stuff and pays attention, which makes every visit a good one. On the flip side, there have been times when I left the store feeling let down and swearing I wouldn't come back for a while.
I've also had some problems with their custom jewelry service. The choices were limited, and it wasn't as personalized as they claimed. It took a few tries to get my grandmother's stones into a wedding band that would fit around my mother-in-law's marquise ring. And I had to go back for fixes because the ring kept bending and diamonds kept falling out. Dealing with these issues was frustrating, but the staff did try to make it right.
In short, I'd say find the right person at the store who meets your needs. Once you do that, your time at Helzberg will be much better.
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Recent engagement ring resizin
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