heimplanet - Reviews and experiences

the refund hit my account faster than the tracking updated. So yeah, still haven’t tried it in a storm, but service gave me confidence. Pretty decent start, honestly, so far.

Weirdly, the tent floor ripped on my second short trip — annoying, but it could've been worse. I’d bought the Kirra 4-season because it seemed well built and it mostly is. I emailed Heimplanet and they replied the next day with a clear plan, sent a replacement inner tent and didn’t drag their feet. Robin handled it, was friendly and straightforward, answered the questions I had. After dealing with other companies that take ages to respond, this was a pleasant surprise. Still wish the fabric lasted longer, but the support made up for it.

solid, a bit stiffer than I expected, zippers felt proper and the laptop/tablet section looked well protected (it sits off the bottom, so no worries there). Delivery was actually pretty quick, came in two days, though the corner of the box was dinged; I emailed customer service and they answered within a day with clear options, so that was reassuring. The bag itself is roomy but I still prefer my 16L for daily use — this one's better for travel. Straps are comfortable after hours on, pockets are sensible, nothing flashy. Overall I'm pleased, small hiccup with packaging but service handled it without drama.