Guideposts - Reviews and experiences

they promised to stop, but they didn’t. I’m actually surprised someone at one branch emailed back to say they removed her, yet the mail kept coming — which is why I’m annoyed but also a bit baffled. Let me tell you what happened so you don’t have to learn the hard way like we did.
I cancelled my mom’s subscription ages ago (phone call, tired voice on both ends) after getting charged twice in two months. The rep said they’d refund and close the account. We hoped for the best. Then, last year, when another bill/renewal notice arrived, I blasted a long email to every branch the organization has, asking nicely and then not-so-nicely to remove my mom from their list. They actually replied that it was done. Great, I thought. Relief.
Fast forward: another booklet shows up in the mailbox. That’s when the “wait what?” kicked in. I scribbled “Refused — return to sender — previously cancelled” on the envelope and sent it back. Then I sent another mass email. The whole thing felt ridiculous — like arguing with an automated pen pal who keeps sending you flyers.
Two things surprised me: one, someone did respond and confirm removal at one point (so there are humans who try), and two, the mail system is stubborn — physical mail keeps turning up even after digital confirmations. So yeah, there’s a weird mix of helpfulness and sloppy follow-through.
I’m telling you this like I’d tell a friend: keep every confirmation email, screenshot every chat, and write “refused” on the envelope if you get physical mail again. If your parent is elderly, don’t assume a single phone call fixes it. Also, if you can, ask for a written cancellation and a reference number — it helps when you have to go back and prove you did the right thing.
I’m not out to torch anyone, but it’s frustrating to watch an older person get hassled with renewal letters. My wish for them: streamline their mailing list and actually fix the backend so confirmations mean something. My tiny funny note — the booklet was annoyingly glossy, like it was begging to be refused. If you’re dealing with this, be persistent and document everything. Hopefully it stops sooner rather than later.