Greg Norman Collection - Reviews and experiences

only a return address, no phone, and returns are on you. Mildly furious, mostly disappointed — felt like I was buying into a black hole. Won't risk ordering again.

I first saw these Isa Tour shoes on a buddy at the club. He swore they were gold. I bought a pair, cautiously. After six months the leather at three eyelets split. Then they started leaking. The upper peeled off the sole while I was cleaning them. Ready to toss them, customer service surprised me — quick refund and no fuss. When the money showed up I felt relieved. Not perfect shoes, but decent service.

I already owned two of their long-sleeve mock turtlenecks and liked them, so I ordered a third in a new colour. When it arrived the packaging was pretty beat up and the top itself felt thinner and floppier than the others. The collar didn’t sit right, it folded in on itself and never looked crisp, even after a wash. I wondered if I was imagining things — I wasn’t. Trying to return it was the annoying part. Their policy says you need the original packaging and tags to get a refund. Problem was the box got squashed in transit and a few tags tore off, and the rep I first spoke to was very by-the-book. After some back-and-forth they offered a partial refund instead of an exchange, which I grudgingly accepted. I’ve had much smoother returns with other retailers who sent a label and picked things up, so that comparison stung. In the end I’m mildly satisfied it got sorted, but I’m skeptical about ordering again until they tighten up delivery and are more flexible with returns.