Farrow & Ball

Farrow & Ball - Reviews and experiences

Average rating
8.4 /10
Based on 23 reviews
Nov 2023-May 2024
Star distribution
50
418x
33x
22x
10

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Reviews (23)

Paint for living room and dining room

Service

The service at the branch in Toronto was amazing, eh? The staff there was really helpful and gave me some great ideas for my project. I ended up painting my living room and dining room in this gorgeous combination of colors that turned out so nice. The quality of the paint was really top-notch and gave such a smooth and fantastic finish, eh? I can't wait to start my next project and I'll definitely be going back to this branch for more ideas. I highly recommend it, eh?

Outdoor paint purchase

Service

I just bought some outdoor paint at that store, eh? I really like the product, but man, I was so let down by how the employees acted. I just asked a simple question about getting more paint, and they were so rude to me. I felt totally embarrassed and humiliated by how they treated me. It was a real mess, honestly.

Colour Consultancy Service with Harriot Collins

Service

I don't usually write reviews, but I had such an amazing experience that I had to tell everyone about it. The staff in the store were so helpful, the delivery was fast, and the Colour Consultancy service was awesome. Harriot Collins, the consultant we worked with, was fantastic. She listened to us and encouraged us to be daring with our choices. The discounts we got on our paint order as part of the service were a nice surprise. I definitely suggest Farrow & Ball and Harriot.

Paint purchase for home renovation

Service

I just bought some paint for a project to fix up my house, and I have to say the service was amazing! I got a free consultation at the store, and I even set up a video call for advice on some other rooms. The staff were really helpful with the ordering process, and the support I got after was top-notch. Big shoutout to the team!

Paint color consultation for oddly shaped room

Service

The folks at this store in Tunbridge Wells are just fantastic, eh! They've been so helpful in helping me pick out paint colours for a tricky room shape. Their excitement and awesome ideas have really made this whole thing fun and easy. I'm so thankful for their hard work to make sure my projects look great. I'm super happy with how everything turned out and I definitely recommend this place!

Home design service

Service

My experience with the home design service has been amazing. I've used it a few times and I've been really impressed every time. The team at the store gave me some great suggestions that have completely changed my home. The support I got afterwards was top-notch and I'm really happy with how everything turned out.

Bathroom paint consultation

Service

I went to the store to get some help picking out paint for my new bathroom. Aude, one of the staff members, was really helpful. She looked at the swatches I brought in and gave me some great ideas that ended up being perfect for the job. I had some trouble with another decision I made, but when I went back for more advice, Aude was really generous with her time and ideas, and everything turned out great in the end. I'm really happy with how my bathroom renovation turned out, all thanks to the awesome help from the staff at the Richmond store.

Paint purchase

Service

The paint I bought from the store was amazing to use. The staff, especially Linda, were so friendly and helpful, giving me great advice on colours and decorating ideas. The matte finish of the paint really brought out the texture and depth of my lounge walls. All in all, both the paint and the service at the store were definitely worth the price.

Living room and hallway paint purchase

Service

I went to the Glasgow store to get some ideas for painting my living room and hallway. The staff there were super helpful, especially Sam. He gave me great advice on colours and types of paint. I was looking for shades that reminded me of the Outer Hebrides, and Sam recommended the Christopher John Rogers collection, which had some beautiful colours. He showed me some swatches and gave me some creative ideas for my project. I went back to the store yesterday and got everything I needed to start decorating. Thanks to the Glasgow branch for all the amazing help!

Paint purchase

Service

So, I bought some paint from this store not too long ago and, to be honest, I wasn't too happy with it at first. But I gotta say, when I reached out to customer service, they were right on it and sorted everything out in a way that worked for me. It was a bit of a hassle having to trek to another town to get a replacement, but hey, stuff happens. The brand really came through in the end and their customer service totally won me over. I'm happy with how it all turned out and I'll definitely think about buying from them again down the line.

Recent store visit

Service

I went to the store in Wilmslow not too long ago and I gotta say, I was so impressed with the service I got. Sam, Millie, and Martin were all super nice and really helpful. They made shopping there a great experience. They greeted me warmly when I walked in and gave me some good advice as I shopped. I felt really comfortable and well looked after. I'm definitely gonna go back next time I need to buy something.

Paint purchase

Service

When you're ready to invest in some good paint, it really shows that you care about the colours you're choosing. You can't just pick any old colour and expect it to turn out well. It takes time, patience, and a bit of trial and error. The folks at the store I went to weren't just enthusiastic about colours, they also really understood how to work with the unique space that needed painting. Even though it was a bit frustrating trying out different shades, their expertise really paid off in the end. The positive reactions from everyone who has seen the final result prove that we definitely made the right call. I really don't want to go through this process again anytime soon, so getting it right the first time was really important.

Recent purchase issue

Service

I've been a customer for years and always happy with the products and service. Recently had a small issue but Adele from Head Office was amazing in fixing it. Her professionalism and quick response made me trust the brand even more.

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About Farrow & Ball

Farrow & Ball is a British manufacturer of paints and wallpapers predominantly used in luxury interior decorating. Founded in 1946 by John Farrow and Richard Maurice Ball in Dorset, England, the company has built a reputation for its artisanal approach, using traditional methods and high-quality ingredients to produce its distinctive range of paint colours and handcrafted wallpapers. Farrow & Ball prides itself on its eco-friendly products, which are formulated using natural ingredients and water-based paints, ensuring minimal environmental impact. Over the years, the brand has expanded its presence internationally, becoming synonymous with elegance and quality in home décor.

Contact Information

Uddens Estate

BH21 7NL Wimborne

United Kingdom

📧 CustomerServices@Farrow-Ball.com

☎ +44 1202 876141

🌐 farrow-ball.com

Categories Farrow & Ball

Last update: November 29, 2024

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