Factcool - Reviews and experiences

skip this retailer — I won't order from them again. The jacket looked great online, but when it arrived the sizing was all wrong: way too short and oddly wide, like it was meant for two people, not me. The photos promise a fit that just wasn't there. They also advertise free shipping, but I was charged $4.50; returning it cost me another $5.00 and I'm still waiting on a refund. I've had better return experiences with other companies, so that made this extra annoying. Glad it wasn't damaged at least, but overall a hassle and not worth it.

Woke up one morning with my lower back yelling at me after a week of moving boxes, so I ordered this on a bit of a whim. Putting it on was straightforward and it actually feels supportive without being rock-hard — that happy middle between firm and cosy. I’ve been using it at my desk and for short naps, and it’s genuinely helped the ache. The fabric is soft, there was a faint factory smell that went away after a day, and one corner had a tiny loose thread but no real damage. I needed something that actually worked after getting dud items before, so I’m glad this turned out decent. Ordering was easy and the price felt fair. Delivery was slower than expected and support took a day or two to reply, but overall I’m pleased I bought it.

my order was cancelled. No real explanation. Annoying, yes, but I’m glad the bits I did get work well. So happy it wasn’t a dud. I’m thankful for the product quality, but pretty disappointed in the handling and communication. Could be better. Could be much better.