Facetheory - Reviews and experiences
Mar 2026-Mar 2026
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Reviews (3)
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Good cream, bad tubes
Good cream, bad tubes
ProductI've been using their creams every morning and night for years — actually, mostly in the morning — so I know the formulas well. The skincare itself is fine, really. The issue is the new aluminium tubes and how the stuff arrives. My last order showed up with a couple of dented tubes, edges went a bit sharp as you squeeze them, and trying to get the last bits out is a nuisance and wasteful. I contacted customer service, waited longer than I'd like for a reply and got a standard answer about returns but no real follow-up. Delivery wasn’t great either, packaging not protected. Until they change the tubes and sort service, I won't reorder.
About Facetheory
Facetheory is a direct-to-consumer skincare company offering products such as cleansers, moisturizers, serums, and treatments for common skin concerns including acne and uneven tone. The brand targets consumers seeking ingredient-focused skincare routines and sells primarily through its online store. Facetheory formulates products that typically emphasize active ingredients and is known for a minimalist approach to product ranges and packaging.
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Last update: March 28, 2026
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