Etickets - Reviews and experiences

partial refund minus fees or a bigger voucher. I was skeptical, to say the least, but I called customer support and after a bit of back-and-forth they sorted a fair outcome. The voucher ended up being easy to use for another show and the refund processed cleanly. First impressions were messy, but I left satisfied.

tickets not secured, but they'd try to move me to better seats. I agreed, reluctantly. On the day the tickets still hadn't arrived. I phoned, was told it was the venue holding them. At 3:30 they said the supplier would release them within an hour. At 4:20 they called back and said nothing could be done. I had already paid about $500 for the hotel. They offered to refund 200% at that point; I was skeptical but that sounded fair. A follow-up email only showed 120% back, which didn't cover the room. So I pushed again — polite, blunt, the usual back and forth. It took persistence and another phone call, but eventually they honoured the 200% refund. That was the moment I stopped being angry. It wasn't smooth. It shouldn't have happened. But in the end the money covered my loss and they made good on their promise. That counts for something.