Eileen Fisher - Reviews and experiences

Don't bother ordering from overseas if you're unsure. Returning items will be expensive and you'll lose a big chunk of your money in the process. Customer service wasn't very helpful which left me feeling frustrated. I used to really like their clothes, but this bad experience has completely put me off. I definitely won't be ordering from international stores again.

I bought this really cute and comfy t-shirt from the store, eh. But when I went to return it, they hit me with this insane charge for shipping and restocking. Not cool, eh!

I just bought a pair of pants online from this store in my usual size for the first time. I've been loyal to this brand for years and never had sizing issues. But this time, the pants didn't fit right and I had to go through the hassle of exchanging them. I was shocked that I had to pay a lot to return the item using their return system, without any heads up or other choices. I tried to contact customer service to share my frustration, but got no reply. This whole situation has made me reconsider shopping online with this brand and has changed how I view them.

I recently had a bad experience with the company not being able to do PayPal refunds right. Despite lots of complaints and help from PayPal, Eileen Fisher keeps giving echeck refunds instead of credit card ones. This has been going on for over a year now, and it's not okay for a company like this to have trouble with something so simple. I really hope they can fix their system soon so they don't keep causing problems for more customers.

The customer service at this place is a complete joke, eh? Their prices are absolutely insane for such average stuff, and forget about getting any help if there's a problem with your purchase. I tried to return a shirt using their label, and it's been weeks with zero progress. Trying to get help is a waste of time; might as well call my bank to get that chargeback sorted now. Seriously, avoid this place like the plague, bud.

The customer service for returns at this store is terrible. No one picks up the phone, emails only get automated responses, and the chat feature is useless. It's been over a month and my returns still haven't been dealt with. When I tried contacting them through chat, they just blamed the pandemic for the delays. Even though I gave them a tracking number, they said they couldn't find any information, even though I could do it myself. This lack of efficiency and communication has apparently been a problem since 2018. They gave me a "smart label" for returns, but after talking to USPS, I found out that's pretty normal. However, my return package, along with others, is still at USPS because the company hasn't come to pick them up. They say they're understaffed and can't give any updates, but they're still processing new orders. I'm not sure when or if I'll get my refund. I've heard similar stories from other customers who've had to wait forever for their returns, even before the pandemic. I might have to get my bank involved to figure this out.