Eibmarkt - Reviews and experiences

I ordered two premium switches in March for an architecture project. One was a Busch Jaeger, the other a Berker. The Busch Jaeger showed up with obvious dents and scratches on the metal faceplate. The finish was ruined, not just a scuff; it's not repairable and not acceptable for a visible installation. The Berker never arrived. Tracking showed it stalled in another city and was sent back to the seller. My home address was on the order, so it looks like no delivery attempt was made. I contacted customer service several times. At first they denied responsibility and said the parcel wasn't picked up from the local store. That didn't make sense and I pushed back. After a few more emails and an escalation they issued a partial refund and offered a replacement for the damaged unit, which I accepted reluctantly. I have bought similar parts from specialist suppliers before and never had this mess; those companies handled shipping and returns cleanly. So, was it smooth? No. Am I slightly relieved? Yes. I'd still recommend you choose another established specialist if you care about condition on arrival.