Edloe Finch - Reviews and experiences

I ordered a chair and ottoman set that was supposed to arrive together, but no one told me about a delay in shipping. When the first ship date came and went, I had to reach out to customer service, only to be met with more delays. Eventually, they split the order into two shipments, and the ottoman showed up first, while the chair took weeks to arrive. When the chair finally did come, it gave off such strong chemical smells that it gave me a headache and sinus pressure. I tried to return it under the "NO QUESTIONS ASKED" policy, but they would only take back the chair, not the ottoman. Customer service tried to say that they had always known about the separate ship dates, which was a lie.

When I bought a chair from the company, I was really let down by both the product and the customer service they gave. The chair didn't meet my needs at all and it fell short of my expectations. And when I tried to return it, they hit me with crazy high return fees and made the whole process way more complicated than it needed to be. I was left feeling annoyed and disappointed. This whole experience has given me a bad impression of the company, and I wouldn't suggest them to anyone else.

I definitely suggest to people looking to buy from this company to do some research and check out the reviews first. I didn't do that and I really wish I had. When I got my order, it was obvious that it was defective and made of low-quality material. It seemed like the damage happened during shipping because of the cheap material. The customer service folks, Hope and Charmaine, were super unprofessional and not helpful at all. They wanted to charge me a crazy amount for return shipping and also asked me to bring the item down to the ground floor for the carrier to pick up. Dealing with them was so frustrating and not enjoyable at all. I wouldn't want anyone else to go through the same trouble.