
EdenFantasys - Reviews and experiences
Oct 2023-May 2024
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Reviews (23)
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Quality products
Quality products
Returns & RefundsI just bought some really good stuff from this website, and I gotta say, I was pretty happy with what I got for the price. The stuff was really nice quality and I was impressed with the whole thing. The only problem was that the package showed up all messed up and some of the stuff inside was broken. I got in touch with customer service, and they were super nice and helpful. They sent me a replacement right away and sorted everything out. Their customer service was really good, and I liked how quickly they dealt with the issue.
Defective toy replacement
Defective toy replacement
Returns & RefundsJust wanted to share that I had a little problem with a toy I bought from this company - it broke after only using it three times. But the good news is, I reached out to their support team and Carmen got back to me right away. She said she'd send me a new one as a replacement. I gotta say, I was really happy with how well they took care of me and how quick they were to help out.
Vibrating dildo
Vibrating dildo
Returns & RefundsI bought a vibrating dildo from this site not too long ago and at first, I was really happy with it. But after using it a few times, I noticed that the vibrations weren't as powerful as they were at first. I was worried that maybe I got a defective product, so I decided to contact customer service for help. To my surprise, they got back to me right away and gave me some solutions to try. They walked me through some troubleshooting steps and even offered to send me a replacement if needed. I was really impressed by how quickly and efficiently they handled my concerns, and it made me feel like they really care about keeping customers happy.
Vibe replacement
Vibe replacement
Returns & RefundsI was so happy with how fast and helpful the service was when I had to replace a faulty vibrating wand. The customer service folks were really nice and fixed my problem right away, no sweat. I really value how good they are at their job and how much they care about making sure customers are happy.
Defective product issue
Defective product issue
Returns & RefundsI had a bit of a problem with something I bought from this seller. I've been buying stuff from them for years with no issues, so I was pretty bummed when one of the items I ordered had a problem. But I have to say, their customer service team was awesome. I got in touch with them easily through text, and within an hour, they had sorted out the problem. They admitted that there was probably a mistake in manufacturing the product, and they let me choose between getting store credit or a replacement. And on top of that, they gave me some extra store credit as a sorry for the hassle. Their customer service totally blew me away - probably the best I've ever experienced.
Adult toys
Adult toys
Returns & RefundsI've been shopping at this store for a long time, and I've always been happy with the products I get. They always package things discreetly, which is great for me. In my last order, a small toy was missing, but when I reached out to customer service, they told me it was on back-order and gave me a credit right away. I really liked how fast and helpful they were in solving my problem. Overall, I'm happy with my shopping experience and can't wait to buy more stuff in the future. I really love playing with these toys, they're the best!
New toy replacement
New toy replacement
Returns & RefundsHey, I recently got this really cool new toy from EdenFantasys, and it's awesome! My old one broke, so I reached out to them. Even though the warranty had expired, they still sent me a replacement for free! I really enjoy shopping from them, especially during the pandemic because they have such a great selection of products. Big thanks to EdenFantasys!
Vibrating rechargeable toy
Vibrating rechargeable toy
Returns & RefundsI bought this toy, but it wouldn't stay charged for more than a few minutes. I decided to contact customer service for some help. I gotta say, I was pretty happy with how fast they got back to me and how well they dealt with my problem. They gave me some stuff to try, but it didn't work, so they sent me a new toy right away. I was really pleased with the help I got and just wanted to shout out the great customer service team for being so awesome. Thanks a bunch!
About EdenFantasys
EdenFantasys is an adult-oriented retail company that specializes in the sale of sex toys, lingerie, and other adult novelties. It operates primarily through its online platform, offering a wide range of products aimed at enhancing sexual health and pleasure for individuals and couples. The company places a strong emphasis on customer education, providing detailed product information, reviews, and forums to help consumers make informed choices. EdenFantasys has been active in the industry for several years, garnering a reputation for its commitment to discretion, customer service, and an inclusive approach to sexual wellness.
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Categories EdenFantasys
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Last update: November 29, 2024
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