Eastpak - Reviews and experiences

The quality of the wheels on my cart was really disappointing because they ended up breaking after just a few months of use. When I tried to get help under the warranty, the service I received was so bad. The company wouldn't give me new wheels and instead told me I had to send my cart to a different country at my own cost. That was not good customer service and they didn't seem to care about the environment either. So, in the end, I had to buy some different wheels and fix the cart myself because the company wouldn't sell me new wheels. Overall, my experience with the product and service was really disappointing.

I bought a backpack recently, but I am totally let down by the customer service. I thought I was dealing with a good company, but I can't even get a response from the customer service team regarding my refund. It's so frustrating and I feel like I'm not getting the service I deserve. I might have to take this matter to the higher-ups to get it sorted out.

I bought a suitcase from here and I was so disappointed with the quality. The sides broke after only 3 years, which is ridiculous for what I paid. Plus, the customer service was terrible and not helpful at all. Overall, the suitcase was just really low quality. I wish I hadn't bought it and I wouldn't suggest it to anyone.

A few years back, I bought a holdall and was so bummed to see it was painted blue. Every time I'd use it, my stuff would end up covered in little blue paint bits. I tried to get it fixed, but got no help. The product was not good quality at all, and the customer service didn't solve the problem.

I got 2 suitcases on sale and they came early! The tracking was bang on, and the delivery was smooth sailing. The suitcases are top-notch quality and have a pretty sweet colour.