Eastpak - Reviews and experiences

The backpack I bought was awesome at first, but after using it a bit, the zipper broke. It's been such a hassle trying to get it fixed and returned. I've been sending so many emails trying to figure out the right EORI number for customs. Next time, I think I'll just buy from a store where they can replace the bag and handle the warranty stuff. Right now, it feels like the warranty is useless.

I bought two big transit suitcases in black and cameo colours not long ago. However, I had a bit of a bad time with the customer service afterwards. I kept sending emails about a problem with the lock, but I didn't get a good response. I tried for a whole month to fix it with no luck, so I ended up fixing it myself by looking it up online. On top of that, I found out the hard way that the bags aren't waterproof. When I got my luggage from the belt, all my clothes inside were completely drenched. The info when I bought them didn't say they were waterproof, but I think all travel bags should have that basic feature. I honestly think buying these was a waste of money.

The quality of the wheels on my cart was really disappointing because they ended up breaking after just a few months of use. When I tried to get help under the warranty, the service I received was so bad. The company wouldn't give me new wheels and instead told me I had to send my cart to a different country at my own cost. That was not good customer service and they didn't seem to care about the environment either. So, in the end, I had to buy some different wheels and fix the cart myself because the company wouldn't sell me new wheels. Overall, my experience with the product and service was really disappointing.

I bought a backpack recently, but I am totally let down by the customer service. I thought I was dealing with a good company, but I can't even get a response from the customer service team regarding my refund. It's so frustrating and I feel like I'm not getting the service I deserve. I might have to take this matter to the higher-ups to get it sorted out.

I bought a suitcase from here and I was so disappointed with the quality. The sides broke after only 3 years, which is ridiculous for what I paid. Plus, the customer service was terrible and not helpful at all. Overall, the suitcase was just really low quality. I wish I hadn't bought it and I wouldn't suggest it to anyone.

A few years back, I bought a holdall and was so bummed to see it was painted blue. Every time I'd use it, my stuff would end up covered in little blue paint bits. I tried to get it fixed, but got no help. The product was not good quality at all, and the customer service didn't solve the problem.

I got 2 suitcases on sale and they came early! The tracking was bang on, and the delivery was smooth sailing. The suitcases are top-notch quality and have a pretty sweet colour.