Eastpak - Reviews and experiences

I've tried to get in touch a few times about a product question but haven't heard anything back. It seems like customer service isn't a big deal for this company. I still haven't heard back, but honestly, I'm not too worried about it now.

I was so disappointed with my recent experience with the company. I bought a backpack online but when it arrived, the package was already open and some items were missing. I tried to contact Customer Care, who told me to talk to the courier. The courier then sent me back to the company. They asked for pictures of the damaged box, but then the fraud department accused me of being dishonest. I even reached out to the CEO, but no one has gotten back to me. To make matters worse, my bank told me about unauthorized payments from my debit card, but when I tried to contact them or the company, I was met with silence and no help at all.

I bought a backpack from your store not long ago and I gotta say, the whole thing hasn't been great. The website promised delivery in 3-5 working days, but on the 4th day, my bag was still chilling in some European warehouse. Plus, when I tried to get help from customer service, they were super rude, ending our live chat abruptly not just once, but twice, when they couldn't give me an answer. All in all, it's been a really disappointing and frustrating experience.