dyson - Reviews and experiences

The customer service at this place is just terrible. I ordered a vacuum at the end of December and so far, I've only gotten a small part of it. I've been calling them every week for updates, but all they keep telling me is the same thing - "it should arrive this week". There's been no email, no tracking number, nothing. And to make matters worse, the last person I talked to actually hung up on me when I said I would stay on the line until I got his email confirmation. It's just so frustrating dealing with this kind of incompetence. I'd definitely suggest buying your vacuum from a store instead of online, unless you want to go through all this disappointment and hassle. This situation is starting to seem very sketchy to me.

So I had an issue where my vacuum cleaner attachment stopped working right after the warranty expired. I got in touch with customer service and they said they'd give me a discount on a new attachment. This was back in February and it's now almost August, but I still haven't received the replacement part. Because of this long wait, I've had to go back to using my old central vacuum, which isn't as powerful as the Dyson. I'm really let down by this whole situation and wouldn't suggest this brand to anyone.

So I got this neat Dyson V8 stick vacuum, eh? But then the battery went kaput on me, so I had to get a replacement. I called customer service and they said it's gonna take forever for me to get my new battery! I mean, come on, why didn't they just check the battery before sending it to me in the first place, right? Now I gotta wait like two months just to get it replaced, eh? Seriously not cool, Dyson, seriously not cool.

I bought my 3rd vacuum, eh, and sadly, it needs to be swapped out 'cause of shoddy work. The customer service hasn't been much help and is taking forever to sort it out, eh. It's been 8 days since I asked for a replacement, but it still hasn't been sent out. I've tried calling customer service multiple times, but it's been no use, leaving me feeling annoyed and let down. I wouldn't suggest buying this product, given the lousy quality and lack of support, eh.