Dr. Liza - Reviews and experiences

I bought these shoes and they were so big on my feet, like wearing boats! Plus, the leather was super stiff. I returned them but didn't get my money back since I didn't check the refund rules. That's not right!

I'm so ticked off with my time at this place. The sizes in the shoes are way off, and when I went to give them back, they had the nerve to make me pay for it. And to top it off, they didn't even have my size in stock, so now I'm stuck with useless store credit that's gonna expire. Feels like a total rip-off.

I just bought a pair of flats from this company, but it was a pretty bad experience. At first, I wasn't sure about spending over $300 on shoes, but the description made them sound really comfy. I checked the measurements and return policy, and decided to go for it. They gave me a "discount" code as a first-time buyer, which I thought was a great deal. Turns out, using the code meant I couldn't return the shoes if they didn't fit. When the shoes arrived, they were too big and definitely not as comfy as they said. I contacted customer service, specifically Amanda, hoping they could help, but they wouldn't budge. I'm really disappointed with how things turned out and won't be shopping here again.

I'm really not happy with the shoes I bought from this company. The website said they take returns, but they didn't say it's only for exchanges for people in the US. I was really disappointed because I was hoping for a refund.

I got a pair of booties from Dr. Liza more than a year ago and I was really disappointed with how they turned out. I only wore them a few times when the zipper broke, making them impossible to wear. I took them to a shoe repair shop, but they said they couldn't fix them. When I contacted the company, they were not helpful at all and wouldn't replace or fix the shoes because of the one-year warranty. Their customer service and product quality let me down, and I was left feeling frustrated and unhappy with my purchase. I wouldn't recommend their products at all.

I got a pair of shoes from here, but they turned out to be too big by at least half a size. The shipping fees are on the buyer, adding to the total cost. When I wanted to exchange them for a smaller size, they didn't have it in stock and refused a refund or store credit. They just gave me a coupon that expired after a year and couldn't be used on discounted items. So, I had to pay the same price or more for another pair of shoes. In the end, I was out $300 and couldn't find anything else I liked in their collection.